Medication Courier, Pharmacy Services

JOB SUMMARY:


The Medication Home Delivery Courier uses a MAHEC fleet vehicle to pick up and deliver prescription medications, medical supplies, and related materials from multiple MAHEC pharmacies to patient homes across Buncombe, Henderson, and surrounding counties. This includes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region. This role ensures safe, timely, and compliant delivery of medications-including controlled substances-while maintaining patient confidentiality and adhering to all MAHEC, state, and federal regulations.


The courier may also collect cash payments from patients when required and is responsible for secure handling, documentation, and return of collected funds. This includes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region.


SPECIFIC RESPONSIBILITIES:

• Make scheduled and unscheduled delivery routes from MAHEC pharmacies to patient homes across Western NC, ensuring timely and accurate delivery of medications.

• Coordinate daily with pharmacy staff to receive delivery manifests, verify medication packages, and confirm patient delivery requirements.

• Follow a pre-set delivery schedule that may vary based on patient needs, medication urgency, weather, or pharmacy workflow.

• Ensure all medications-especially controlled substances-are delivered securely and directly to the patient or authorized recipient, obtaining signatures as required.

• Collect cash payments when applicable, following MAHEC cash-handling procedures and returning funds to the pharmacy at the end of each shift.

• Maintain strict confidentiality of all Personal Health Information (PHI). All medication packages and PHI must remain locked and secured during transport.

• Perform pre-trip vehicle inspections and ensure the fleet vehicle remains in safe operating condition. Submit maintenance work orders when needed.

• Communicate delivery issues, delays, or patient concerns to pharmacy staff promptly to ensure continuity of care.

• Assist pharmacy operations by identifying opportunities to improve delivery efficiency, safety, and patient satisfaction.

• Provide exceptional customer service, representing MAHEC professionally during all patient interactions. The Courier performs pre-trip inspections on the delivery vehicle and ensures the maintenance schedule is maintained. This includes notification to maintenance via a workorder if any problems with the vehicle arise, maintenance notifications appear on the control screens, or anytime maintenance is required.

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Medication Home Delivery Courier may perform.


KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• Specialized Knowledge

Will investigate, communicate and resolve issues as they arise with deliveries, working with the various department operational managers to coordinate, update and improve operations and processes.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when it's most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.


SPECIFIED SKILLS

COMPUTER

• Microsoft Office including Word, Excel, PowerPoint, and inventory management applications required.

FOREIGN LANGUAGE

• Not Applicable.

PHYSICAL DEMANDS

• Heavy - Very high energy level: Lift over 50 lbs, Lift and Carry 80 lbs and walking a distance of 30 feet, Push/Pull > 200 lbs (patient on a bed or stretcher), Lateral Transfer or assisted sit to stand transfer.

• Occasional (0 - 33% of Workday)

EDUCATION AND EXPERIENCE


MINIMUM QUALIFICATIONS:

• Experience in shipping, receiving or warehouse management.

• High School Diploma or GED

• Pass a medical examination and drug screen to determine ability to complete the daily tasks associated with the role.

PREFERRED QUALIFICATIONS:

• Previous commercial vehicle driving experience

• Commercial Driver's License (CDL), Class B

REQUIRED LICENSES:

• Valid NC driver's license required with clean driving record.

SCHEDULE:


Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.


POSITION COMPENSATION:

$19.90/hour, full time + full benefits available

At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to View email address on click.appcast.io for support in your job search process. You could be the talent we are seeking for this or other opportunities.