Front Desk Clerk

REPORTS TO: Front Office Manager STATUS: Non-Exempt JOB SUMMARY: The front desk agent is responsible for the overall guest experience at the hotels. Job duties include providing a warm check-in, check-out, taking phone calls, acting as concierge, completing shift tasks as assigned, and maintaining hotel standards to improve the guest experience from the time they make the reservation and post check-out. Physical Requirements: Standing/Walking: Constantly. Standing at the front desk and moving throughout the lobby Crouching (Bend at knees): Occasionally. Accessing lower drawers, cabinets, or storage areas Stooping (Bend at waist): Occasionally. Retrieving items, organizing materials, or assisting guests Twisting (knees, waist, neck): Constantly. Multitasking while monitoring guest activity and retrieving luggage Reaching (overhead/extension): Frequently. Accessing supplies, printers, files, or guest materials Handling/Grasping: Constantly. Operating computers, phones, various supplies, and guest documents Pushing/Pulling: Frequently, average weight frequently 50lbs Lifting/Carrying: Frequently, carrying luggage and assisting guests Working Environment: Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures Exterior of hotel with exposure to weather conditions DUTIES & FUNCTIONS: Contribute positively to a collaborative team environment within the Front Office and across all departments Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully Participate in ongoing training and development to enhance service delivery and product knowledge Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations Maintain reliable attendance and flexibility in scheduling based on business demands Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk Proactively assist guests with questions, directions, hotel services, and local recommendations Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate Maintain a clean, organized, and fully functional front desk environment and equipment Complete daily shift tasks and required reports to ensure operational readiness and accuracy Coordinate guest services such as transportation, room escorts (full or partial), and special requests Communicate effectively with other departments to support seamless guest experiences Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty Create memorable, personalized experiences that make each guest feel recognized and valued Anticipate guest needs before they are expressed whenever possible Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations Always maintain confidentiality of guest and hotel information ESSENTIAL SKILLS AND QUALIFICATIONS: Excellent customer service skills Hospitality experience preferred Strong English communication and organizational skills Must be available to work mornings, nights, weekends, and holidays BENEFITS: Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. #J-18808-Ljbffr