Team Coordinator / Office Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off

Job Overview:
The primary job of the Team Coordinator is to run the day-to-day Mitigation and/or Repair operations. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.

Essential Job Functions:  

• Respond to and dispatch teams to all mitigation and/or repair related jobs and assigning in PSA. 
• Inputting jobs into PSA on occasion.
• Monitor Job Management Report related to mitigation and/or repair jobs daily.
• Creating Gross Margin worksheet to report to BM at weekly production meeting.
• Track KPI dates and follows up with Project Manager concerning alerts.
• Participate in first level of customer complaint issues.
• Other duties as assigned.
• Management and accuracy of PSA.
• A/R collection management and documentation.
• Customer Service and liaison.
• All admin and accounting for the team as well as needed assistance to the EST and PM .
• Creating Cheerleader Customers
• Job is entered into PSA and TC is notified.
• TC contacts the customer:
• Schedules appointment
• Confirms data in PSA
• TC creates Repair Binder
• Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
• Participation in weekly production meeting with Branch Manager (BM).

Repairs

• Assign all new repair jobs to the Project Manager
• Help the Project Manager with difficulties concerning jobs in progress.
• Secure improved pricing for building materials

Skills/Qualifications:  

• Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
• Excellent English written and verbal skills
• Attention to detail
• Takes Initiative
• Customer focused
• Team player
• People skills
• Solves Problems

Required experience:

• Administration, Accounting Finance is a plus: 3 years