Bilingual Scale Operator

Job Description

Job Description

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

• 15 days of paid time off.
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

Overview:

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities:

• Weigh in all trucks that enter the landfill or transfer station.
• Provide prompt and courteous service to customers.
• Ensure trucks are properly positioned on scales for accurate weights and test scales daily.
• Operates a register and handles cash and credit card transactions, balance cash drawer at the beginning and end of each shift.
• Inspect loads and query drivers as required.
• Enter load information and customer/truck information into computer and operate computerized truck scale to determine weight of load.
• Instruct drivers to the appropriate tipping area.
• Redirect loads based upon load contents; specifically, do not accept loads containing hazardous or unauthorized waste, or other materials not in compliance with regulations for tipping at the facility.
• Operate computer to process proper charges to be assigned for each load, and generate charge ticket on printer.
• May assign and collect tipping fees from established rate schedules for customers without scale house or transfer station charge privileges.
• Accurately perform routine data entry into a computer, make accurate basic mathematical calculations and accurately post and keep legible records.
• File weight tickets for each load, record, and secure cash receipts, and maintain records of all incoming/outgoing loads that cross the scales.
• Answer incoming calls; respond to public’s questions regarding prices.
• Follow all required safety policies and procedures.
• Perform other job-related duties as assigned.

Requirements:

• High school diploma or general education degree (GED) desired.
• Experience in office or a retail environment, including processing cash and credit transactions.
• Microsoft Office experience.
• Bilingual in English and Spanish required.

Knowledge, Skills, and Abilities:

• Customer service skills, effectively addressing and resolving escalated customer concerns with positive business impact. 
• Ability to communicate effectively with internal and external customers. 
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality. 
• Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor. 
• Excellent analytical, attention to detail, and problem-solving skills. 
• Ability to read, write, and comprehend reports and associated documents. 
• Ability to understand and follow oral and written instructions. 
• Ability to prioritize workload and meet time sensitive deadlines. 

Physical/Mental Demands:

• Must be able to stand, walk, bend, reach and lift in an office environment.
• Must be able to use hands and fingers, kneel, talk, hear, climb and balance.
• Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to manually lift/move up to 10 pounds.
• Ability to push/move up to 20 pounds occasionally.

Working Conditions:

Operate in an office environment within a landfill, transfer station, or recycling center.

Exposure to outdoor elements, unpleasant odors, exposure to fumes, dust, or uneven ground.