Customer Service Representative

SGS Technologie is looking for Transfer Associate for our Financial Client at St. Petersburg, FL, Memphis, TN

Transfer Associate

St. Petersburg, FL, Memphis, TN

Contract

2 openings

Full-time role for candidates local to Memphis, TN/ St. Petersburg, FL

Will work fully onsite each day for training (around 4 weeks)

Will work a hybrid schedule once training is complete- onsite 3 days per week

Opportunity for extension or conversion based on attendance/performance.

Laptop provided

Job Summary: This person will be responsible for supporting the Account Transfers team.

Job Duties:

• Reviews and approve client requests to transfer accounts to and from contra firms
• Routinely make phone calls to the contra firms regarding status of transfers
• Screens incoming or outgoing client requests and verifies all necessary legal documentation that accompanies the client signed documents
• Scrutinizes information contained in all types of transfer forms and letters of authorization
• Maintains detailed records/notes to ensure all client requests are completed within regulated time allotment
• Reconciles client accounts accurately
• Effectively creates and distributes client correspondence
• Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development
• Answers mail, phone calls and email inquiries with exemplary Service 1st professionalism
• Performs general clerical activities, including faxing, copying and filing
• Assists other areas of the department with various functions when volume is high and/or staffing levels are low
• Performs other duties and responsibilities as assigned

Work Schedule: 8am-5pm, Monday through Friday

Qualifications:

• 2+ years of recent administrative or client services experience within a professional office environment (not from healthcare)
• Experience working in banking or financial services
• Experience processing documents/ document management
• Strong data entry skills - please have all candidates complete a data entry assessment. Suitable candidates must score at least 6000 KPH with 85% accuracy or higher. Be sure to include the results at the top of the candidate's resume.
• Basic to intermediate skills with Microsoft Office Suite (Outlook, Word, Excel)
• Willingness to go above and beyond for customers
• Proactive problem solving skills
• Ability to maintain a professional demeanor at all times
• Strong written and verbal communication skills

Education: Bachelors required.

Required Details

Please apply with a copy of your resume, best contact number, the best time to reach out, and email address.

Regards,

Fathima Nuzha

Senior Technical Recruiter - SGS Technologie

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