Application Engineer II, Division Production Software, Services

Application Engineer II, Division Production Software Hexagon’s Manufacturing Intelligence is seeking an Application Engineer II for the Production Software Division. This is a remote position based in the United States. Responsibilities Provide Technical Support services when required. Provide Online and/or Onsite training services to customers. Provide Online and/or Onsite Machine integration services to customers. Perform post-processor modifications when required. Provide customer introduction and follow-up calls when needed. Assist customers by facilitating the creation and modification of or creating and modifying custom reports, UCS and catalogues/libraries. Maintain proper notes on customer interactions. Obtain and share customer feedback so products and services can be improved. Escalate serious complaints or critical issues to the next level when resolution cannot be attained. Identify critical issues and escalates them to the Applications Engineering Manager, along with possible suggestions for improvement, wherever possible. Maintain a polite, helpful, courteous, and professional manner at all times. Continuously learn by attending training classes, independent research, and seminars as needed. Act as the point person to assign complex technical and business matters. Perform other related duties as assigned. Qualifications Required Skills/Abilities: Advanced technical and software skills with the product lines supported. Proficient with MS Office. Ability to learn how to effectively use various software packages. Strong Customer Service Skills. Excellent oral and written communication skills. Excellent analytical, detail oriented, and reasoning skills. Ability to effectively prioritize work activities. Ability to self-manage and motivate. Works independently as well as in a team environment. Education and/or Experience: High School Diploma or GED required. Bachelor's degree and 5+ years of experience, or equivalent work experience. Previous experience in a software support or service role required. Physical Demands Frequently in a stationary position for long periods of time; occasional bending/kneeling. Manual dexterity required for keyboard use, operating office equipment, grasping objects. Regularly move around the office and occasionally customer shops. Occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, depth perception, and ability to adjust focus. Frequently communicates with other employees and customers. Work Environment Primarily an office setting, with occasional visits to the customer shops. Office is clean, orderly, properly lighted, and ventilated. Office noise levels are considered low to moderate. Customer shop noise levels are considered moderate. If required, PPE will be provided. Ability to travel up to 20%. Benefits Exceptional Medical, Dental, Vision insurances. Health Savings Accounts with employer contribution (HSA). Flexible Spending Accounts (FSA). 401(k) Plan with generous employer match. Generous Paid Time Off (PTO). Employee Assistance Program. Paid Parental Leave. Tuition Reimbursement. #J-18808-Ljbffr