Customer Service Representative - Order Entry

Customer Service Representative- Order Entry

The Company: Hooker Furnishings, in its 102nd year of business, is a designer, marketer, and importer of case goods, leather furniture, fabric-upholstered furniture, and outdoor furniture for the residential, hospitality, and contract markets. The company is committed to delivering quality products, exceptional customer experiences, and innovative solutions to retailers, designers, and consumers worldwide.

Overview: This Order Entry Ambassador role is essential in processing customer orders accurately and efficiently, ensuring smooth communication between sales, production, and logistics. The ideal candidate will have strong data entry skills, attention to detail, and the ability to thrive in a fast-paced environment.

Other Requirements: Candidates must demonstrate a high level of organization and attention to detail, possess excellent time management and problem-solving abilities, and effectively prioritize tasks in a multitasking environment. A positive work attitude, strong written and verbal communication skills and proficiency in basic MS Office.

Key Responsibilities:

• Receive and review incoming customer orders through multiple channels (online platforms, email fax etc.).
• Accurately enter order details, customer information and shipping information in all platforms and/or operating systems.
• Verify order accuracy, including customer information, product SKU numbers and logic, product quantities, pricing, discounts, delivery information and shipping charges.
• Maintain organized records of orders, adjustments and correspondence
• Communication with Sales and Customer Service on all order discrepancies and update order.
• Upload documentation to customer profile and operating systems and platforms.
• Assist with reporting and data management related to order processing
• Follow company policies and procedures to ensure accuracy and efficiency.

Qualifications:

• Meticulous attention to detail
• Effective communication skills to interact with internal and external customers.
• Strong organizational skills to manage multiple orders and prioritize tasks effectively.
• Efficient time management to meet order processing deadlines and manage high order volume.
• Have a positive attitude and willingness to learn and adapt to business needs.
• Previous customer service experience a plus
• Track record of meeting project deadlines
• Proficient with Microsoft Office Suite (Excel, Outlook, and Word). Experience with D365 is a plus.
• Strong telephone communication and active listening skills
• Quickly identify brand components and parts
• Excellent communication and presentation abilities
• Capable of multitasking, prioritizing workloads, and managing time efficiently
• High school diploma required

Why Should You Apply?

• A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected
• Competitive compensation plans
• 8 paid holidays (Plus an additional 2 floating holidays).
• Paid sick and vacation time.
• The ability to be a part of a Multinational, global organization with 14 locations in the US and offices in Vietnam.
• Career development focus including training opportunities and leadership development programs.
• Tuition reimbursement program.
• Emphasis on charitable giving and volunteering in our communities.
• Focus on ESG (Environmental, Social, and Corporate Governance).
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year.
• Matching 401k employer contributions.