Skilled Trades Dispatcher

Job Description

Job Description

Join a Team That Values Excellence – Become a Dispatcher at Service Minds!

Are you a proactive problem-solver who thrives in fast-paced environments? Do you have a passion for delivering exceptional customer service and keeping operations running smoothly? If so, we want you on our team!

Service Minds is looking for a highly organized and energetic Dispatcher to join our team. In this essential role, you’ll serve as the bridge between customers and technicians—ensuring seamless scheduling, clear communication, and top-tier service delivery.

Compensation:
Hourly pay starting at $20.00 per hour , based on experience, plus bonus opportunities.

About Service Minds

Service Minds is proud to be part of a leading network in the home services industry, which includes nationally recognized brands like Mister Sparky, One Hour Heating & Air Conditioning, and Benjamin Franklin Plumbing. We’re known for our commitment to excellence, innovation, and exceptional customer experiences.

As a Service Minds team member, you’re not just joining one company—you’re becoming part of a powerful network that supports your growth, offers multiple career paths, and provides access to valuable benefits across skilled trades.

What You’ll Do:

• Deliver exceptional customer service by addressing inquiries, offering solutions, and ensuring customer satisfaction.
• Efficiently dispatch service technicians while optimizing routes and response times.
• Maintain consistent, professional communication with customers, technicians, and internal teams.
• Accurately record service details, technician hours, and job-related information in our dispatch system.

What You Bring to the Table:

• Experience in dispatch operations, ideally in a fast-paced, service-driven environment.
• Proficiency with dispatch software (such as ServiceTitan) or similar platforms.
• Strong multitasking and organizational skills.
• A calm, professional demeanor under pressure with strong problem-solving abilities.
• Excellent written and verbal communication skills.
• A team-first attitude and eagerness to learn and grow in a collaborative environment.

Compensation & Benefits:

• Competitive hourly pay starting at $20.00-25.00/hr based on experience, plus bonuses.
• FREE Health Savings Account (HSA) medical plan for employees, plus additional affordable health coverage options.
• Dental and vision insurance.
• Company-paid life insurance and long-term disability insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) with employer match.
• Management-in-training programs and career growth opportunities.
• Employee discounts on services from Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.

Why Join Us?

Join Service Minds and step into a career where your skills are celebrated, your contributions matter, and your growth is supported. Apply today and build a rewarding future with a company that truly invests in its people!

Disclaimer Statement:

This job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While it is intended to reflect the current role accurately, management reserves the right to revise the job or assign additional tasks as needed.