Collections Specialist - Merchant Services

Why Join Us Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. We boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” for Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people and offer typical benefits (401K, PTO, Medical, Dental) plus flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities As a Collections Specialist, an individual will attempt to seek terms that are favorable to both the client and First American. The responsibilities of this position include contacting lease customers with outstanding debt or delinquent accounts and calling past due and charge-off accounts, working out payment plans, skip tracing and sending out collection letters. Collect payment on delinquent leasing and processing accounts. Sends reports to credit bureaus when necessary. Responds to disputes. Locates individuals with unmet financial responsibilities. Reviews bankruptcy cases. Sent out collection letters and invoices. Basic Qualifications Education and experience: HS/GED and 0 years. Basic computer knowledge and skills. Preferred Qualifications Education and experience: HS/GED and 0 years. Preferred candidate has a minimum of one (1) year collections experience. Uses superior customer-oriented telephone etiquette to get information, greets callers, establishes rapport, projects a professional tone, handles complaints and records statistics on each call. Exhibits meticulous attention to detail. Committed to producing accurate and high quality work. Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals. Updates clients, superiors, and peers based on information needs. Can be trusted to handle extremely confidential and sensitive information. Capable of facilitating discussion between individuals with different perspectives. Has effective organizational skills; keeps files and work area organized. Additional Basic Qualifications Must be 18 years of age or older. Benefits Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr First American Payments Systems, L.P.