Customer Service Representative

Join PDQ Doors Where Every Call Opens the Door to a Great Career!

Customer Service Representative | Milford, OH

Hourly Pay: $18$25 | Full-Time Position

Schedule: MondayFriday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here!

At PDQ Doors, we're more than just a home services companywe're a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We're looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Milford, OH team. This isn't just another jobit's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You'll Be Doing:

As the voice of PDQ Doors, you'll be the first point of contact for customersdelivering exceptional service and support across phone, email, and chat.

• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

What We're Looking For:

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plusbut we're happy to train the right person
• Availability to work MondayFriday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift
• High school diploma or equivalent

Why You'll Love It Here:

• Supportive, team-oriented culture where your contributions matter
• Clear pathways for advancementwe promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorship
• A growing company with a reputation for excellence and integrity

What We Offer:

• Hourly Pay: $18$25, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

Location: Milford, OH Position Type: Full-Time, Hourly Hourly Rate: $18$25, depending on experience Schedule: MondayFriday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift

Apply today and help us open the door to an even brighter futurefor you and our customers.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, PDQ may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $18 $25 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.