Customer Service Support Representative

Customer Service Support Representative

Batavia, Ohio (Hybrid Schedule)

Contract-to-Hire

$18.00 - $20.00 per Hour

First Shift

LHH Recruitment Solutions is partnering with our client to identify a Customer Service Support Representative for a contract-to-hire opportunity in Batavia, Ohio. This hybrid position is ideal for someone who enjoys helping customers, coordinating information across teams, and ensuring a positive customer experience from start to finish.

This role serves as a key point of contact for customers, providing support through phone, email, and other communication channels while assisting with order management, account inquiries, and issue resolution.

Responsibilities

• Serve as the primary contact for customer inquiries and provide outstanding service through phone and email communication
• Respond to questions regarding orders, shipping status, product availability, pricing, and account information
• Research and resolve customer concerns in a timely and professional manner
• Coordinate with internal departments to ensure accurate order processing and fulfillment
• Maintain detailed customer records and update information within company systems
• Track orders from placement through delivery and communicate status updates as needed
• Assist with quotes, product information requests, and documentation requirements
• Investigate discrepancies, process order updates, and support issue resolution efforts
• Support administrative functions including data entry, reporting, and record maintenance
• Build positive relationships with customers while maintaining a high level of professionalism

Qualifications

• High school diploma or equivalent required
• Previous customer service, order processing, call center, or administrative support experience preferred
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office applications, including Word and Excel
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and a customer-focused mindset

Schedule & Compensation

• First Shift
• Hybrid work schedule after training
• $17.00 to $19.00 per hour
• Contract-to-hire opportunity with long-term growth potential

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements