Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeBatavia, OHHillside Small Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $13 - $15 per hour, for each hour workedThis is a part-time position, with availability needed Monday-Friday, and every other Saturday.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially EzyVet, highly preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose us?Hillside Small Animal Hospital is a full-service companion animal practice serving Batavia and Cincinnati's east side suburbs. Our hospital focuses exclusively on dogs and cats, combining family-oriented, relationship-based care with modern medical expertise. We are committed to supporting pets through every stage of life, with an emphasis on preventive care, client education, and personalized treatment plans. We also offer comprehensive dentistry care, complete with digital dental radiographs, as well as soft tissue and orthopedic surgery, such as cruciate repair and fracture plating. Our dedicated team—comprised of two veterinarians, four registered technicians, and experienced support staff—is known for our clear communication and for delivering "star treatment" compassion to all of our patients.