Director of Client Services

We are looking for an experienced Director of Client Services to lead client-facing delivery and strengthen operational excellence in New York, New York. This role is ideal for someone with a strong agency background who can guide teams, elevate service quality, and keep complex workstreams on track. You will oversee day-to-day client services operations, support team performance, and help shape scalable processes that improve accountability, planning, and overall business results.Responsibilities:• Direct and develop the client services function, providing coaching, structure, and clear performance expectations for team members.• Oversee active client engagements to ensure work is completed on schedule, aligned with quality standards, and responsive to client needs.• Identify delivery risks early, resolve operational obstacles, and keep projects progressing efficiently across accounts.• Refine internal workflows and team practices to increase consistency, productivity, and ownership across the department.• Collaborate with executive leadership on client strategy while maintaining responsibility for daily service operations and execution.• Manage resource allocation, capacity planning, and staffing priorities to support current and future business demands.• Review budgets, headcount needs, and performance metrics to inform planning and operational decision-making.• Prepare forecasts, reporting, and business insights that help leadership evaluate team performance and service delivery outcomes.