Helpdesk Administrator II: Advanced IT Support & Escalation
Automatic Data Processing, Inc.
The National Council of State Boards of Nursing (NCSBN) is seeking an experienced Helpdesk Administrator II to join its Information Technology team in Chicago. This role serves as the tier 2 point of contact for complex IT issues, providing advanced troubleshooting across hardware, software, networking and AV technologies. Reporting to the Helpdesk Manager, you will guide junior staff, manage escalations, and drive effective helpdesk operations while supporting projects and coordinating with #J-18808-Ljbffr Automatic Data Processing, Inc.
- ...Nursing, Inc. in Chicago seeks a Helpdesk Administrator II for the Information Technology team... ...as the tier 2 contact for complex IT issues, providing advanced troubleshooting across hardware, software... ...with the Infrastructure Team, and support Microsoft 365, Azure and Jamf. #J...SuggestedFull time
$72k - $83k
POSITION TITLE: Helpdesk Administrator II, Information Technology STATUS... ...that empowers and supports nursing regulators.... ...Technology team. This advanced helpdesk role serves... ...Administrator II serves as an escalation point for Helpdesk... ...and supports complex IT-related projects....SuggestedFull timeRemote workNight shift$54.9k - $97.87k
...spectrum of insurance, health IT and life sciences clients.... ...the Service Desk Analyst II will act as a consultant to support internal and external... ...prioritization, support, and escalation as needed. What You Will... ...Continued education and/or advanced degree(s) Knowledge of...SuggestedRemote jobFull timeTemporary workWork experience placementWork at officeFlexible hours$67k - $83k
...technical challenges while delivering exceptional customer support? As a Technology Support Analyst II , you'll play a critical role in ensuring employees... ...timely resolution, documentation, and appropriate escalation when needed. Remote Technology Support: Support...SuggestedTemporary workWork at officeRemote workWorldwideFlexible hours- Milliman IntelliScript is seeking a Service Desk Analyst II to support internal and external customers from a remote-friendly environment. You will review requests, prioritize, resolve or escalate, and use Jira for ticketing. The role emphasizes proactive communication...SuggestedRemote job
- Milliman IntelliScript seeks a Service Desk Analyst II to deliver first-line support for internal and external customers, triaging requests, and escalating as needed. You will use Jira for ticketing, Datadog for monitoring, and contribute to knowledge base content. The...Remote job
$21 - $22 per hour
...employment. Technical Helpdesk & Network Remote Support Agent II Chicago IL 60007 (... ...distractions. Delivers advanced client support by resolving... ...front-line support and escalation while ensuring a... ...365 Certified: Endpoint Administrator. ~ Actively pursuing further...Contract workRemote workShift workDay shift- Cherokee Federal seeks a Tier II Service Desk Technician to join the on-site team in Chicago, IL. This role performs advanced PC software support, imaging, and deployment while documenting work in the ticketing system and collaborating with the Service Desk Manager. Ideal...Monday to Friday
- Job Title: Customer Support Engineer II Location: 100% Remote (India Based Only) Hiring Manager... ...or similar role SQL and Database Administration in a Linux/Unix Environment Strong understanding... ...and support of operations Advanced troubleshooting, log analysis...Remote work
$81k - $101k
...Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams... ...Liaison: Serve as a highly effective mediator and escalation bridge between customers and the product/engineering teams....Full timeTemporary workLocal area- ...Job Description Job Description Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS... ...to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys...Full timeFor contractorsWork at office
- ...Senior Help Desk Technician II Employment Type: Full Time... ...Level 1 & 2 Help Desk (PC Assist) support services to end users... ...support User Account/Mailbox administration Software/Hardware installation... ...required information for all IT-related tickets utilizing ITIL...Full timeFor contractorsWork at officeRemote workFlexible hours
- ...Airframe MRO - Miami is seeking a Technology Administrator II to join our IT team in Miami, FL. This hands-on role supports employees in both office and hangar environments... ...tools, and virtualized resources, while advancing our Paperless Taskcard Solution and other business...Work at office
- FIS in Chicago is seeking an Analyst II, Production Support to ensure stability and performance of critical applications. You will investigate production issues, perform root cause analysis, and collaborate with engineering, infrastructure, and business teams to restore...Night shift
- IT Help Desk Analyst - Level II (Infrastructure Focus) Location: Hybrid - Greater... ...Analyst to provide advanced technical support across end-user systems... ...This role serves as an escalation point for Level I support... ..., and user account administration Maintain and troubleshoot...Full time
- Kirkland & Ellis is seeking a Technology Support Analyst II in Chicago. You’ll provide hands-on desktop support, diagnose Windows/macOS issues,... ...seamless end-user experience. The role requires 5-6 years in IT support, strong customer service, and the ability to collaborate...Remote work
$63k - $72k
POSITION TITLE: Helpdesk Administrator I, Information Technology... ...organization that empowers and supports nursing regulators.... ...point of contact for IT service requests and... ...committed to advancing nursing regulation and... ...IT service requests; escalate issues when appropriate...Full timeRemote workWorldwideNight shift- ...meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key... ...difference, come join the team! What’s the role? The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and...Local area
- ...provide desk-side and remote support to resolve software and... ..., hardware, network, administrative, and approved special... ...cycle management for IT hardware and deploy end... ...resolve Tier 2 issues, and escalate complex problems as... ...Certifications: \n \n IAT II \n CE: Associate...Local areaRemote work
$85k - $110k
...ethically, and have fun Position Overview The Advanced Loan Application Specialist is a mid-... ...across the business domains they support. They are accountable for ensuring the day... ...of lending experience in a business an/or IT setting Complex, analytical problem solving...Temporary workFlexible hours$27 - $30 per hour
...currently seeking an IT Help Desk Technician -... ...strengthening technical support and improving the end‑... ...prepare for future advancement Requirements: Approximately... ...user account administration and access management... ...troubleshooting methodologies and escalation procedures Strong...Contract work- ...customer-facing technical support for the USMEPCOM... ...service restoration, and escalate potential outage... ..., network and systems administrators, cybersecurity personnel... ...enterprise ticketing or IT service-management platform... ...Competencies Advanced customer-facing...Permanent employmentContract workFor contractorsLocal areaImmediate startRemote workShift workWeekend work
$24.1 - $36.15 per hour
....10 - $36.15 Provides initial technical support to customers while delivering excellent... ...and requests for service, and resolves or escalates using documented procedures and... ...x7x365. Flexibility for availability in advance to work other shifts, including evening,...Daily paidFull timeTemporary workPart timeWork at officeImmediate startRemote workRelocationMonday to FridayFlexible hoursShift workNight shiftAfternoon shift$65k - $85k
...direct competitors and supports a blue-chip customer base... ..., providing Tier II/III support to our customer’s system administrators and superusers who run... ...support tickets, and timely escalation when those signals emerge... ...or troubleshooting Advanced Microsoft Office skills...Full timeWork at office- Inspira Financial is seeking a Software Engineer II to ensure the reliability and efficiency of health benefits infrastructure and financial systems. You will diagnose issues, triage requests, and work across engineering, operations, and customer success to keep systems...
- ...excellent opportunity for a Technical Support Analyst in Chicago, IL! In this... ...solving user challenges that are escalated from the Help Desk team.... ...Support 2+ years of O365 Support - advanced knowledge, including basic administration experience Active Directory - including...Flexible hours
- Kirkland & Ellis in Chicago is seeking a seasoned frontline technical support professional to be the first point of contact for technology issues and to manage incidents from start to finish. You will troubleshoot Microsoft Windows and Office 365, Citrix, VPN, and mobile...Work at office
$45k - $55k
...company that specializes in delivering advanced technology solutions to federal, state,... ...and advancement. We offer a dynamic and supportive work environment, a culture of... ...support platforms. Experience with issue escalation, resolution, and de-escalation techniques...Full timeWork at officeLocal areaRelocation package$38.89k - $68.34k
Technical & Sim Support Specialist - Teir1/2 Chicago, IL 60290 Applying... ...2 support technician with advanced technical skills and knowledge... ...SimCare center. Responsibilities IT Support: Provides Tier 1 & 2... ...the following: SIMLABS: SAM II Model, Computer and Sim Scopes...Full timeTemporary workCasual workRemote workWorldwide10 hours per weekFlexible hoursAfternoon shift$45k
...provides first-line (L1) technical support as the initial point of... ...troubleshooting, documentation, and timely escalation while building foundational... ...(Infra) skills across core IT domains. Key Responsibilities... ...and employ some of the most advanced and patented capabilities....Hourly payTemporary workRemote workRelocationShift workNight shift
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