Account Specialist I

Description

SUMMARY:

Oversees all activities related to building and managing strong relationships with key direct and buyback accounts. You will work with internal and external partners to increase sales and profitability. Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Account Specialist/Manager is responsible for managing and growing key customer relationships through proactive communication, strategic planning, and cross-functional collaboration. This includes but is not limited to the following. The Company reserves the right to add, delete, change, or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned. Network with key clients and key suppliers to identify business drivers, opportunities, and challenges. Conduct weekly, monthly, and/or quarterly meetings with key customers and/or suppliers to align goals and drive process improvement. Serve as the primary point of escalation for key Direct and Buyback Accounts, both internally and externally. Develop and maintain long-term relationships with customers to ensure mutual success and account growth. Act as the main liaison between customers and internal teams to ensure all client requirements are understood, communicated, and met. Handle all incoming calls, emails, and cases for assigned key customers in a timely and professional manner. Ensure brand consistency across all customer interactions and communications. Maintain high customer satisfaction ratings in line with Company standards and service-level agreements. Stay current on internal initiatives and external market developments; propose actionable ideas to increase sales and share of wallet. Work closely with procurement and forecasting teams to ensure accurate inventory levels and service commitments for assigned accounts. Manage the full order-to-cash process for assigned customers, including order entry, issue resolution, and invoice follow-up. Review open order reports and aging items for assigned locations to proactively identify and resolve potential issues. Coordinate with inventory, dispatch, operations, and billing on orders that require attention or expedited handling. Collaborate with Sales on an approved task list to support account strategies, promotions, and special projects. Work on the Emergency line during assigned time to ensure continuity of service for critical customer needs.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control. Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit. Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Diversity – Shows respect and sensitivity for cultural differences. Ethics – Treats people with respect; keeps commitments; inspires the trust of others. Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies the appropriate person with an alternate plan. Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

Bachelor’s degree (B.A.) from a four-year college or university, plus 3–5 years of related experience and/or training, or an equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, and customers.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Word, Excel, and PowerPoint, and experience working in an enterprise-wide system.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and to use hands to finger, handle, or feel. The employee is frequently required to sit. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. EOE #J-18808-Ljbffr Moove NA Distribution Holdings, Inc