Shipping & Receiving Specialist

Site Coordinator

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Mail services (shipping & Receiving). Job Duties and Responsibilities

Responsible for daily operations of a mail room Receiving and Sending packages

Shipping & Receiving, Delivering and Processing of Mail (Responsible for Chain of Custody) - Retrieving packages from Loading Dock - Process outgoing FedEx & UPS packages (Domestic & International)

Handles formal contact with the customer, on a daily basis.

Responsible for effective implementation and management of RICOH Service Excellence Programs.

Understands how to operate the required equipment/software efficiently to achieve service level agreements.

Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.

May include interaction with contracted vendors, facility management and occupants.

Responsible for office-supply inventory re-ordering.

Maintains positive internal working relationships with all department employees by communicating in a professional manner.

Collects and provides data to assigned leadership and customer. May include completing daily and monthly reports to customers with support from assigned leadership.

Ensures financial responsibilities are met.

Performs other duties as assigned

Qualifications (Education, Experience, and Certifications) Typically Requires:

High school or GED is required

1+ years of experience in a related field (B2B and/or technical)

Previous 1+ year Customer facing work experience required

Demonstrated knowledge and understanding of technology

Knowledge, Skills and Abilities

Tactical thought processing

Ability to present to a small group

Moderate Problem-Solving Skills

Basic Customer Service skills

Basic Technical aptitude

Basic Written and Verbal Communication skill

Working Conditions, MENTAL and PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction

prepare, provide and convey diversified information

Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)

Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.