Inside Sales Representative

Inside Sales Representative

Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Charlotte, North Carolina location. We want someone to help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's sales force.

Responsibilities and Duties

• Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.
• Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
• Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
• Possess strong welding product knowledge and self-management skills to deliver superior customer service.
• Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
• Notify the purchasing department when there is a shortage or outage of products.
• Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.
• Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
• Always maintain a professional demeanor and appearance.
• Provide support to other team members by preparing orders and ordering supplies as needed.
• Perform any other duties that may be assigned by Arc3 Gases.

Qualifications

• Must be able to work in the United States
• Must be 21 years or older
• Must be able to lift and carry up to 75lbs of merchandise as needed
• Must have a valid license with clean driving record and willingness to obtain Class B CDL with Hazmat endorsement.
• Must have computer skills or some knowledge of computer order entry system.
• Must have exceptional communication skills.
• Must have the ability to work independently and under pressure to meet deadlines.

Education/Experience :

• High School Diploma or Equivalent is required.
• Welding or Technical Education is preferred.

Equal Opportunity Employer. Disabled/Protected Veterans.