Guest Experience Ambassador - Accenture NYC

Job Description

Job Description

Position Title: Guest Experience Ambassador - Accenture NYC

Salary: $25.00 - $26.50 per hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Welcome Host is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located at a reception desk, the Welcome Host serves as the first point of contact for visitors to the office, ensuring guests feel comfortable, directing them to appointments and meetings, and assisting them throughout their visit. This is a fully on-site position and requires daily in-office presence with no remote work available.

Job Responsibilities

• Greet employees and visitors with a positive attitude and strong sense of hospitality, including meeting, greeting, and escorting all VIP guests.
• Provide end-to-end hospitality for guests to ensure they are delighted and satisfied during arrival, throughout their stay, and upon departure.
• Assist with workspace reservations using an online tool to maximize utilization.
• Follow all access procedures and ensure guests have proper visitor badges.
• Work closely with other departments to ensure a high-quality experience for all guests.
• Prepare and maintain the reception area daily to ensure a welcoming environment.
• Learn and provide information about the office, building, transportation, local restaurants, and other points of interest.
• Respond to inquiries through multiple channels of communication.
• Maintain a strong awareness of business activity and communicate updates with team members.
• Maintain knowledge and awareness of security, fire, health, and safety guidelines.
• Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive organizational performance.
• Conduct opening and closing walkthroughs as business needs require.
• Provide general operational and administrative support and perform other duties as assigned.

Key Competencies

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment.
• Excellent listening and communication skills.
• Basic computer skills and knowledge of office technology/equipment, including Microsoft Office products.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1531412

Rapport a specialized division of FLIK Hospitality Group