E-Commerce Specialist

Job Description

Job Description

E-commerce Specialist

Outdoor Custom Sportswear

Reports to: E-commerce and Dropship Manager
Location: Overland Park, KS | On-site (Not a Remote Position)
Schedule: Full-time, Exempt, Monday-Friday

Job Overview

The E-commerce Specialist supports daily operations across company websites, Amazon, and dropship partner platforms. This role maintains accurate product information, coordinates launches and promotions, supports order fulfillment and customer service, and uses sales and inventory data to improve the online shopping experience and support business growth.

Responsibilities

·         Create and maintain product listings, descriptions, images, pricing, and assortments across Shopify, Amazon, and dropship partner platforms, complete new style and SKU setup in company systems.

·         Coordinate product launches with marketing, purchasing, and sales; confirm product information, inventory, and creative assets are ready and launches occur accurately and on time.

·         Set up approved promotions and discount codes, monitor their use, and recommend seasonal sales opportunities. Support Amazon advertising and monitor results within approved budgets.

·         Monitor inventory, send inventory feeds to key accounts, and coordinate replenishment, including Amazon FBA. Work with purchasing and operations to resolve stock issues and recommend available alternatives.

·         Process and monitor customer orders in company systems; coordinate with warehouse and decorating teams to support accurate, timely fulfillment and resolve order issues.

·         Provide timely customer support by phone, email, chat, and marketplace messaging; resolve inquiries professionally and provide backup assistance to the customer service team.

·         Prepare and maintain sales, inventory, purchasing, and operational reports. Analyze trends, identify assortment and growth opportunities, and share recommendations with management.

·         Maintain product knowledge, document standard operating procedures, and recommend process improvements. Support team projects, warehouse needs during peak periods, and other assigned duties.

·         Assist in other departments as needed during busy seasons.

·         Perform all other duties as assigned.

Qualifications

·         Associate or bachelor’s degree in business, merchandising, marketing, or a related field preferred; equivalent relevant experience considered.

·         Experience in e-commerce, marketplace operations, dropship fulfillment, or customer service preferred.

·         Knowledge of Shopify and Amazon Seller Central; familiarity with retail partner platforms is a plus.

·         Strong Excel skills, including formulas, pivot tables, and data analysis.

·         Comfort using ERP systems, Microsoft Office, and online sales platforms; SAP experience is a plus.

·         Excellent written and verbal communication skills.

·         Strong attention to detail, accurate data entry, and problem-solving skills.

·         Ability to organize competing priorities, meet deadlines, and work independently or with a team.

·         Willingness to learn new systems and adapt to changing business needs.

·         Apparel, licensed product, or sports merchandising experience is a plus.

·         Ability to commute to office location daily.

Work Expectations

·         On-site position with occasional support at warehouse and decorating facilities.

·         Additional hours, including occasional evenings or weekends, may be needed for launches, website monitoring, or peak business periods.

Pay: $50,000 - $55,000

Equal Opportunity Employer

Outdoor Custom Sportswear is an equal opportunity employer and complies with applicable employment discrimination laws. Reasonable accommodations are available to qualified applicants and employees with disabilities.

Outdoor Custom Sportwear is a locally owned company. We do custom apparel decorating for name bands through screen print, embroidery and heat seal.

Company Description

Outdoor Custom Sportwear is a locally owned company. We do custom apparel decorating for name bands through screen print, embroidery and heat seal.