Lead Medical Support Assistant

Job Duties

Include, but are not limited to:

• Monitors daily administrative operations and ensures efficient workflow across assigned areas.
• Assigns and balances staff workload to maintain adequate coverage and meet operational needs.
• Ensures accurate and timely scheduling of patient appointments.
• Conducts ongoing reviews of work quality, timeliness, and compliance with established procedures.
• Develops and monitors tracking systems for registration, insurance, means testing, consults, follow-up care, and related activities.
• Resolves routine workplace issues, customer concerns, and day-to-day operational conflicts.
• Provides guidance to staff on policies, procedures, workflow changes, and administrative requirements.
• Trains and orients new and current employees, including on-the-job training and required competencies.
• Creates and maintains employee work schedules and organizes the structure of assigned work areas.
• Serves as a liaison between administrative staff and other personnel to support communication, coordination, and problem resolution.

Work Schedule: Monday-Friday, 7:00am to 3:30pm or 7:30am to 4:00pm

Telework: Available

Virtual: This is not a virtual position.

Functional Statement #: 56530-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized