ONT (Ontario) Passenger Wheelchair Agent

Passenger Wheelchair Agent

The Passenger Wheelchair Agent is responsible for assisting and transporting passengers that need special assistance to and from their assigned gate or other airport destination in a friendly, courteous and timely manner.

Job Responsibilities:

• Assists and transports passengers requiring wheelchair assistance to/from assigned gate.
• Safely lifts special needs passengers up/down stairs of aircraft and in/out of wheelchairs.
• In a timely manner, escorts unaccompanied minors to/from flights and/or to meet a receiving adult.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
• Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
• Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance.
• Greets and escorts passengers in a friendly and courteous manner.
• Gathers wheelchairs in the concourse and returns them to the staging area for use.
• Other duties as assigned

Qualifications:

• Minimum one-year experience in ramp service or related field
• Ability to work in a team environment
• Must possess strong organizational and multi-tasking skills
• Must be able to work in all weather conditions
• Flexible work schedule including evenings, weekends and holidays
• Must be able to successfully complete Department of Aviation background screening process.

The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.