Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities include:

• Playing a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Touring the operating departments daily, making adjustments as needed via department heads.
• Conducting weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meeting all financial review dates and corporate directed programs in a timely fashion.
• Holding a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensuring that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Developing managers for future advancement through competency training and corporate sponsored training programs.
• Participating in required M.O.D. coverage as scheduled.
• Maintaining direct contact with and monitoring the development of management trainees.
• Adhering to all Highgate Hotel policies and procedures and training new managers to ensure compliance.
• Overseeing and assisting in the Highgate Hotel budget process as required.
• Ensuring that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Assisting in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspecting rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensuring complete processing of invoices daily by using the A/P process.
• Ensuring that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensuring the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensuring that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Forecasting monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyzing previous and projected data to generate an accurate reforecast.
• Preparing and conducting all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensuring that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interviewing all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Performing all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensuring that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivating, coaching, counseling and disciplining all management personnel according to Highgate Hotel S.O.P.'s and ensuring that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Performing any other duties as requested by the Vice President or Regional Director of Operations.
• Ensuring that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meeting clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Being in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensuring procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensuring monthly credit meetings are conducted and taking an active role in the hotel credit and collection policies

Qualifications include:

• At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
• Long hours sometimes required.
• Maintaining a warm and friendly demeanor at all times.
• Being able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Being effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Being able to multitask and prioritize departmental functions to meet deadlines.
• Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attending all hotel required meetings and trainings.
• Participating in M.O.D. coverage as required.
• Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintaining high standards of personal appearance and grooming, which include wearing nametags.
• Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions.
• Being effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Being able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Being able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Performing other duties as requested by management.