Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities include playing a pivotal role in hotel sales efforts, touring operating departments daily, conducting weekly staff meetings, meeting all financial review dates, holding monthly financial reviews, ensuring department heads maintain budgeted productivity levels, developing managers for future advancement, participating in required M.O.D. coverage, maintaining direct contact with management trainees, adhering to all Highgate Hotel policies and procedures, overseeing the Highgate Hotel budget process, ensuring training in service standards, assisting in creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices, ensuring appropriate information for financial documents is received, ensuring the cleanliness and maintenance of the physical property, ensuring employees are attentive, friendly, courteous and efficient, forecasting the hotel's financial position, preparing and conducting management interviews, interviewing prospective final candidates, performing Executive Committee members performance appraisals, motivating, coaching, counseling and disciplining management personnel, performing any other duties as requested, ensuring fair and equitable treatment, meeting clients on the property, being in public areas during peak times, ensuring procedures for handling the hotel safe are followed, and ensuring monthly credit meetings are conducted.

Qualifications include at least 5-6 years progressive experience in a hotel, a Bachelor's Degree preferred, long hours sometimes required, maintaining a warm and friendly demeanor, effectively communicating both verbally and written, effectively listening to, understanding, and clarifying concerns, multitasking and prioritizing departmental functions, approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attending all hotel required meetings and trainings, participating in M.O.D. coverage as required, maintaining regular attendance, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations, maximizing efforts towards productivity, handling problems, understanding and evaluating complex information, maintaining confidentiality of information, and performing other duties as requested by management.