Customer Service Representative

Customer Service Representative

Our client, a leading organization in facility management services, is seeking a Customer Service Representative 2 to join their team. As a Customer Service Representative 2, you will be part of the Customer Support Department supporting the Facilities Management team. The ideal candidate will have excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Remote - MST time zone only

Pay Range: $22.19 hourly

Shift: Part Time and Full Time

What's the Job?

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.
• Create and manage work orders using multiple CMMS systems, ensuring accurate and detailed documentation.
• Follow up with customers to gather additional data and ensure satisfaction with services provided.
• Coordinate with internal departments to meet customer needs and resolve issues promptly.
• Maintain professionalism and a positive attitude when interacting with customers and team members.

What's Needed?

• High School diploma or equivalent.
• Experience in a maintenance environment or customer service industry.
• Fluent in English, both written and spoken.
• Strong computer skills, including experience with CMMS and Office 365.
• Excellent organizational skills and ability to handle difficult situations calmly and courteously.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Chance to develop your skills in a growing industry.
• Work with a reputable organization committed to professional growth.
• Engage in meaningful work supporting facility operations.
• Participate in a role that values diversity and inclusion.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!