Private Client Host $19-$34+ Per HR

Job Description:

Job Description:
Alexana Estate, located in the Dundee Hills, is a world-class winegrowing estate driven by excellence and a commitment to creating captivating experiences. Founded by Dr. Madaiah Revana, Alexana is part of the international luxury wine group, Revana Vineyards, which includes estates in Willamette Valley, Napa Valley, and Argentina. We seek a passionate leader who embodies our core values of innovation, relationship-building, and supportive accountability, ensuring every guest interaction reflects our extraordinary quality.

Job Title: Private Client Host (Possible Full-Time)
Location: Newberg, Oregon
Reports to: Hospitality Manager

Key Responsibilities:
This key position is responsible for driving sales through developing and executing high-touch guest experiences and hospitality programs in collaboration with the Hospitality Manager, Hospitality Team, Director of Membership & Director of Events. This position requires availability to work weekends and evenings on occasion.

Hospitality Program:
•  Open and close the tasting room following SOPs and checklists, ensuring a clean and on-brand space.
•  Participate in daily morning meetings.
•  Maintain high standards of hospitality, sales, cleanliness, and professionalism.
•  Manage daily wine inventory, print menus, and maintain collateral.
•  Handle voicemails, texts, and incoming calls; support email inboxes.
•  Assist with on-site and off-site hospitality experiences.
•  Manage weekly/monthly inventory of tasting room supplies.
•  Prepare and present culinary offerings; collaborate with the Estate Chef.
•  Record client notes in Commerce7 and maintain operating equipment.
•  Support club releases and membership tasks.

Membership/Client Facing:
•  Contribute to the team’s sales goal through client communication and outreach.
•  Maintain communication with leadership and collaborate on member touchpoints.
•  Build and manage personal client/member relationships.
•  Represent Alexana Estate at external functions and special events.

Outreach & Networking:
•  Execute outreach and report progress to the Manager on Duty.
•  Capture and use customer data for follow-up sales.
•  Network within the Willamette Valley for referrals.

Other Duties as Assigned:
Deliver exceptional guest experiences, support culinary/event offerings, and uphold operational excellence.

Core Values:
•  Driven by Excellence: Undertake all responsibilities with the intent of excellence in hospitality, client communication, and overall management.
•  Transcend the Status Quo: Actively pursue innovative methods to enhance client experiences and operational efficiency.
•  Engage and Inspire: Build high-trust relationships with clients and colleagues, fostering a collaborative and inspiring environment.
•  Commitment to Relationships: Develop and maintain meaningful connections with clients, team members, and partners, ensuring shared success.
•  Supportive Accountability: Encourage accountability through proactive problem-solving and a positive work culture.
•  Healthy Land and Water: Advocate for sustainability and stewardship, aligning with our mission of environmental preservation.

Schedule:
Must have availability to work weekends and evenings on occasion. Typical schedule will likely include Fridays, Saturdays & Sundays.

Compensation:
Starting at $19-21 per hour plus gratuities & wine club sign up commissions. This pay scale is what our average private client hosts make per hour after everything stated above.

We are actively hiring for this position and appreciate your patience. We attempt to respond within 72 hours for an initial interview if selected to move forward. The interview structure will be sent in the email after you apply.

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