Automotive Service Advisor- Sholar Automotive

Job Description

Job Description

Automotive Service Advisor / Service Writer

Sholar Automotive | Auburn, NY

Expected Annual Compensation: $70,000–$90,000 (Base Salary + Commission)

Schedule: Monday–Friday, 7:30 AM–5:00 PM | NO WEEKENDS!

Join the Sholar Automotive Team!

Sholar Automotive is looking for an experienced, motivated, and sales-driven Automotive Service Advisor who is passionate about delivering an exceptional customer experience.

At Sholar Automotive, CUSTOMER EXPERIENCE IS OUR NUMBER ONE PRIORITY.

We believe that great sales begin with great customer service. Building trust, communicating honestly, educating customers, and consistently delivering on our promises are the foundations of our business.

We're looking for a proven automotive salesperson who understands that long-term success comes from building relationships, earning customer loyalty, and confidently recommending the services our customers need.

What You'll Do

- Deliver an exceptional customer experience from the first phone call through vehicle delivery.
- Build lasting customer relationships through trust, professionalism, and follow-through.
- Confidently present and sell automotive repair and maintenance services.
- Educate customers on recommended repairs and help them make informed decisions.
- Prepare accurate estimates and manage repair orders from start to finish.
- Proactively communicate with customers throughout the repair process.
- Follow up on estimates, declined services, and customer concerns.
- Work closely with technicians to ensure accurate communication and efficient workflow.
- Consistently work toward established sales, gross profit, and customer satisfaction goals.
- Take ownership of responsibilities and contribute to a positive, professional team environment.

What We're Looking For

- Minimum 2–3 years of automotive service advisor/service writer experience required.
- Proven automotive sales experience required.
- Valid New York State driver's license required.
- Exceptional customer service and relationship-building skills.
- Confidence presenting estimates, handling objections, and closing sales.
- Excellent communication and organizational skills.
- Professional appearance, attitude, and work ethic.
- Dependable, accountable, and self-motivated.
- Ability to multitask and thrive in a fast-paced automotive repair environment.
- Strong teamwork and problem-solving abilities.

Compensation & Benefits

- Expected annual earnings of $70,000–$90,000, including base salary and commission.
- Commission based on total store gross profit dollars.
- 401(k) retirement plan.
- Health insurance — Sholar Automotive pays 50% of the premium.
- Dental and vision insurance.
- Paid time off and vacation pay.
- Ongoing training and professional development.
- Monday–Friday schedule, 7:30 AM–5:00 PM.
- No Saturdays or Sundays!

Our Philosophy

At Sholar Automotive, we believe that doing the right thing for our customers is also the right thing for our business.

We want an advisor who genuinely cares about people, takes pride in providing an exceptional experience, and has the sales skills to help our business succeed.

Customer experience comes first. Strong sales and profitability follow.

If you're an experienced automotive service advisor who wants to be rewarded for your performance while working for a company that values its customers and employees, we encourage you to apply.

Apply today to join Sholar Automotive!