Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member Full Time in Queens Village - NY ROLE DESCRIPTION As a Customer Service Manager – State Farm Agent Team Member with Don Enga – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and an empathetic team member. We anticipate internal growth opportunities for especially driven and sales‑minded candidates. RESPONSIBILITIES Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem‑solving abilities. Compensation $45,000.00 - $70,000.00 per year Benefits Company parties Competitive salary Free food & snacks Opportunity for advancement Paid time off Parental leave Training & development Application Note State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr