Business Support Specialist (Bilingual English/Spanish)

Business Support Specialist

The Business Support Specialist plays a key role as part of the commercial team providing support to our internal and external customers. The Business Support Specialist works directly with our clients, region sales managers, quality and accounting team members and production team members in the areas of planning and transportation. Clients and business partners for this role are predominately located in both English and Spanish-speaking countries and regions.

Duties Include:

• Manage geographic territory assigned while maintaining excellent relationships with internal/external customers. Set operational protocols with Region Sales Managers, communicates order/production/customer updates and maintain records for customer accounts.
• Conduct customer order/purchase order review and systems entry SAP order entry, Inventory review, distribute customer order acknowledgements, maintain proactive customer communication pertaining to order entry, review ordering patterns to support planning/production efficiency, utilize lead time reports and maintain customer master data.
• Maintain and distribute inventory reports as required while advising customer/sales manager of inventory position.
• Order tracking and communication providing status updates through working with production planning team members.
• Track shipments (truck, ocean, air) assess customer risks/needs and make necessary recommendations if needed.
• Reviews customer credit status and works with sales managers to communicate status with customers
• Makes recommendations as appropriate to refine/enhance operational processes, utilizes support systems such as SAP, MS Outlook, MS Excel, MS Word.
• Maintains up to date customer information, attends additional training as needed and provides team member backup coverage as designated.

Applicants Should Possess The Following Qualifications:

• Business proficiency in English and Spanish, including speaking, reading, and writing, required.
• B.S./B.A. degree in business; candidates in related field may be considered.
• Experience in sales, sales operations, customer service, business operations.
• Working knowledge of SAP.
• Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint); strong hands-on spreadsheet and database comprehension.
• Minimum of 5 years of experience in a similar role, films industry preferred.

We operate the largest manufacturing facility for Cellophane and Natureflex renewable packaging films in the world!! Our facility is in the Topeka, KS area. Futamura is committed to its employees and their families by offering one of the most competitive benefits packages in the market. We can likely beat your current company on insurance premium costs, levels of coverage, out of pocket expenses and savings toward retirement.

• Medical Insurance
• Prescription Benefits
• Dental Insurance
• Vision Insurance
• Generous Paid Time Off
• 401K + Company Match
• Flexible Spending Account
• Company-Paid Disability Insurance
• Company-Paid Life Insurance

We make NatureFlex and Cellophane packaging films. These are biodegradable and compostable products to help reduce plastic pollution around the world! Since they are made from renewable wood pulp as a raw material, we essentially make transparent paper. Check out the process here.

Compostable packaging is a rapidly expanding market. As a result, Futamura is in the process of a major expansion and we have increased our production by over 50% in 2020 and we are still growing. We are looking for good people with a drive for advancement to come join our team.

The Futamura Group was established in Japan in 1950 and is now a global operation specializing in high added value packaging products. Our products are shipped around the world and utilized by major brands and specialized markets.

EEO/D/M/V