Sr. Manager, Consumer Insights Operations

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day. Look around your home, and you'll find us everywhere—in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position Senior Manager, Consumer Insights Operations Department Insights and Analytics Work Location (s) Morristown, NJ Boston, MA Marlborough, MA Hybrid Schedule At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. What you will be doing The Senior Manager, Consumer Insights – Operations (CI Ops) is responsible for enabling the effective, efficient, and consistent execution of the Consumer Insights function. This role focuses on insight operations, governance, tools, vendors, processes, and data infrastructure that support high‑quality insight delivery across brands, categories, and regions. The role partners closely with Consumer Insights leaders, research vendors, Analytics, Procurement, and Finance to ensure insight work is scalable, compliant, cost‑effective, and aligned to enterprise standards. This position plays a critical role in improving operational effectiveness while allowing Consumer Insights partners to focus on strategic insight generation. Additionally, the role will report to the Senior Director, Enterprise & Global Consumer Insights – working closely together to execute primary consumer research and fill gaps across the whole Helen of Troy portfolio – at both the enterprise and brand support level. This includes a mix of brands across both divisions: Home & Outdoor (OXO, Osprey, Hydro Flask) and Beauty & Wellness (Drybar, Hot Tools, PUR, etc.) The Senior Manager of Ops will be responsible for learning these categories and consumer types – in order to understand stakeholder research needs. This is a hybrid role between insights operations and research execution – requiring the ability to pivot based on current business needs. Own and manage Consumer Insights operational processes, including research workflows, governance, tools, templates, and standards that support consistent and high‑quality insight delivery. Design and execute consumer research using appropriate qualitative and quantitative methodologies, ensuring rigor, relevance, and alignment with enterprise insight frameworks and standards. Manage CI vendor and platform operations, including onboarding, scope management, performance monitoring, and issue resolution, to ensure quality, speed, and cost effectiveness. Support financial and governance discipline for CI activities, partnering with Finance, Procurement, and Legal to enable compliant budgeting, contracting, and spend management. Improve operational efficiency and scalability by identifying process gaps, redundancies, or friction points and implementing practical, sustainable improvements. Enable Consumer Insights teams through tools and standards, ensuring CI partners can focus on insight generation rather than operational complexity. Coordinate CI operational needs with Analytics, Data, and Technology teams, supporting data standards, platform integration, and insight accessibility where applicable. Ensure adherence to enterprise CI frameworks and best practices, reinforcing consistency across brands, categories, and regions. Determine CI operational processes and workflows, including governance, tools, templates, and standards that support consistent insight delivery. Decide how CI tools, platforms, and vendors are utilized to balance quality, speed, scalability, and cost effectiveness. Prioritize operational improvement initiatives that increase efficiency, consistency, and compliance across Consumer Insights activities. Recommend changes to CI vendor strategy, tooling, or processes to improve performance and reduce complexity. Determine how insight operations align with enterprise requirements, including financial processes, procurement, compliance, and data management. Skills needed to be successful in this role Ability to design and improve operational frameworks, tools, and standards that enable scalable and efficient CI execution. Experience managing external research vendors and platforms, including contracting, performance management, and quality oversight. Strong analytical and process‑thinking skills, with the ability to identify inefficiencies and implement pragmatic improvements. Effective collaboration and communication skills, enabling productive partnership with CI teams, Analytics, Finance, Procurement, and IT. Demonstrated ability to manage multiple operational initiatives simultaneously while maintaining attention to detail and consistency. Minimum Qualifications Bachelor’s degree required (Business, Marketing, Analytics, Information Systems, or related field). 7+ years of experience in Consumer Insights, Market Research Operations, Analytics Operations, or a related discipline. Demonstrated experience managing insight operations, including vendors, tools, processes, and governance. Strong project and process management skills, with the ability to manage multiple workstreams simultaneously. Experience partnering cross‑functionally with Finance, Procurement, Legal, Analytics, and CI stakeholders. Strong knowledge of consumer insights operations, including research workflows, vendor management, governance models, and insight delivery processes. Vendor-side and Moderation experience. Authorized to work in the United States on a full‑time basis. Preferred Qualification Experience supporting Consumer Insights within a Center of Excellence or enterprise model. Familiarity with major research platforms, syndicated data providers, and insight management tools. Experience improving operational efficiency through standardization, automation, or tooling upgrades. Exposure to global or multi‑market research operations. Strong attention to detail with the ability to balance rigor and pragmatism. Familiarity with innovation pipelines and go‑to‑market decision processes. In Massachusetts and New Jersey, the standard base pay range for this role is $111,000 – $140,000 annually. This base pay range is specific to Massachusetts and New Jersey and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees. Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. Helen of Troy is an Equal Opportunity / Affiliated Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at View phone number on click.appcast.io. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time. #J-18808-Ljbffr Helen of Troy