Program Manager, Crisis Response and Behavior

Job Description

Job Description

Institutional Overview

William James College is in an exciting period of growth at a time when access to high-quality behavioral healthcare has never been more important. For over 50 years, our faculty and staff have prepared professionals to bring evidence-based mental health care to healthcare systems, community agencies, schools, correctional facilities, businesses, and private practice settings throughout New England and beyond. 

Our mission is clear: to advance educational excellence in applied psychology and to develop skilled, compassionate professionals committed to expanding access to behavioral healthcare for individuals and communities who need it most. 

As a community grounded in excellence, fairness, and respect for all individuals, William James College fosters leadership, collaboration, and service in an increasingly complex world. We seek professionals who are energized by meaningful work, committed to student success, and motivated to make a lasting impact in the field of behavioral health. 

We are building the next generation of behavioral health leaders and are looking for colleagues who want to help shape that future. 

Position Summary

The Center for Crisis Response and Behavioral Health (CRBH) at William James College is seeking a full-time Program Manager to provide administrative and project support to the Center Director and Associate Director. The Program Manager will serve as point of contact for operational and administrative matters, internal and external constituencies; participate in the management and completion of special projects and plan events; maintain current knowledge of appropriate college and academic policies, processes, and procedures. The Program Manager will report to the Center Director for Crisis Response and Behavioral Health.

Essential Functions

Administrative Responsibilities 

• Provides administrative support for the Center for Crisis Response and Behavioral Health team
• Manage internal and external meetings and events, including coordinating CRBH team member calendars.
• Serve as the primary point of contact with Marketing & Communications by managing Center listservs in Constant Contact and creating/distributing marketing and communication emails related to Center activities.
• Coordinate website and promotional material updates by working with web and graphic design staff to maintain Center webpages, training calendars, media content, and marketing materials for trainings and events
• Communicates with WJC facilities team to book rooms for training onsite at William James College
• Coordinates with office manager to order supplies and place food orders for training onsite at William James College
• Coordinates with IT for A/V needs for trainings onsite at William James College
• Serve as the primary liaison to the Counseling and Behavioral Health Department by coordinating meetings with the Department Chair through the Program Coordinator and submitting reimbursement requests for processing.
• Manages Center Teams account and organizes all Center materials

Continuing Education Management   

• Primary point of contact for the CRBH Continuing Education program
• Manages the process of CRBH continuing education events
• Works closely with all event attendees and continuing education staff to ensure post-event evaluations and certificates are sent to attendees
• Coordinates and manages the bimonthly Co-Response Webinar series on Zoom and assists presenters

Fiscal & Grant Management   

• Manage fiscal activities for the Center and maintains budget documentation process for DMH grants (excluding salaries)
• Maintains all CRBH receipts and tracks expenses and spending activities
• Assists in creating and submitting the quarterly grant reports for DMH, both budget reports and narrative reports
• Manages reimbursement requests for the CRBH team
• Manage scheduling and honorarium requests for guest speakers, instructors, etc.
• Inputs all Center activities, classes, and events into the DMH online database; and submits the quarterly narrative report through the DMH database

Event Planning

• Coordinate and support the Law Enforcement and Autism Co-Response Collaboration program by partnering with the Doug Flutie Jr. Foundation for Autism to manage event planning, registration, agenda development, participant communications, post-event evaluations, facility and technology logistics, catering arrangements, and on-site event support.
• Assist with the planning, coordination, and execution of additional training, programs, and special events as needed.

Travel 

• Manages all travel for CRBH team and instructors
• Manages Conference submissions and associated travel receipts
• Assists with travel logistics, storing receipts, and grant reconciliation

Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College

Education and Experience 

• Three or more years of experience in program or project management, coordination, or a related administrative role. 

• Bachelor’s degree in business, project management, communications, higher education administration, or a related field 

• Experience working in higher education, nonprofit, behavioral health, or other mission-driven organizations 

• Exceptional organizational, time-management, and follow-through skills, with strong attention to detail 

• Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively across departments and communicate professionally with diverse stakeholders. 

• Experience with budget tracking, expense management, financial documentation, and/or grant administration 

• Experience coordinating meetings, training, webinars, conferences, or other events 

• Working knowledge of digital communications and marketing, including email communications, mailing lists, website updates, and promotional materials 

• Experience with email marketing platforms (e.g., Constant Contact) and virtual event management tools, including Zoom and Microsoft Teams. 

• Familiarity with continuing education, programming and professional training coordination. 

• Ability to work independently, exercise sound judgment, and manage projects from initiation through completion while maintaining accuracy, professionalism, confidentiality, and a high level of customer service.

Total Rewards:

At William James College, we’re committed to supporting you as a whole person—so you can do meaningful work and thrive while doing it. Our total rewards approach is designed to promote your well-being, financial security, and professional growth, with a strong emphasis on flexibility, balance, and long-term success.

As a nonprofit organization under Section 501(c)(3), your work here may also qualify for the Public Service Loan Forgiveness (PSLF) program—helping you invest in your future while making a meaningful impact.

Compensation Range:  $65,000- $75,000 annually  

This range represents the College’s good-faith estimate of the compensation for this role. Placement within the range will depend on qualifications, experience, and internal equity. Typically, candidates are hired within the lower to mid-point of the range, with the upper end reserved for individuals who bring significant, directly relevant experience and fully meet or exceed the role’s requirements.

Application Procedure:

To apply, please visit our Career Center.

Applications will be reviewed on a rolling basis and the position will remain open until filled.

Compliance & Equal Opportunity Statement

At William James College, we are a community grounded in excellence, fairness, and respect for all. We are committed to developing leaders and change agents who can navigate and shape an increasingly complex world, while fostering an inclusive and supportive workplace.

William James College is proud to be an equal opportunity employer. We make all employment decisions based on qualifications, merit, and business needs, in accordance with applicable federal and Massachusetts laws. The College does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, religion, veteran status, or any other protected characteristic.

This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States at the time of hire and be able to perform the essential functions of the position.

William James College is committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this position, with or without accommodation.