Patient Access Representative

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this role works nights from 11:00 p.m. - 7:30 a.m. with rotating weekend and holiday requirements.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register

• Act as a resource for training of new team members and during the implementation of new processes

• Function as a Super User and act as a resource for training of new caregivers.

• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role with in person or phone contact OR an Associate's Degree and one year of experience OR a Bachelor's Degree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

• In some locations, ability to travel throughout the hospital system.

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities