Tech Support Technician

Job Description and Duties

The California Air Resources Board (CARB), referred to as "The Board", is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California. The Board's scientific and technical programs rely extensively on web-based information systems. The mission of the Office of Information Services (OIS) is to leverage the most effective information technologies available to achieve CARB's program goals.

The IT Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the CARB's office automation computer systems and supporting infrastructure. CARB's network, desktop, telecom and enterprise systems support more than 2000 end users in Sacramento, Riverside and other remote sites. ITOSB provides Technical Support services of IT assets; IT communications (service desk, email support, telecom); IT Administration (IT acquisitions, IT training, IT asset management) to all CARB staff. In addition to these roles, ITOSB works closely with the Systems Development and Support Branch (SDSB) and the Security Operations Center (SOC) to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.

The primary duties and responsibilities of the position include: support for Riverside staff in their daily tasks, this includes, but is not limited to, responding to Service Desk tickets, analyzing, troubleshooting, documenting solutions, learning with other co-workers, and acting as a liaison between Riverside end users and OIS technical staff. Assists and analyzes hardware/software problems, upgrade and maintain standard CARB hardware/software, image more complex workstation desktops, maintain more complex hardware/software inventory, perform printer maintenance, pickup/deliver hardware, software, and toner; assist with surveying out old equipment.

You will find additional information about the job in the .

Working Conditions

This position may be eligible for hybrid in-office work and in-state telework. The amount of telework is at the agency's discretion and is based on the California Air Resources Board’s (CARB) current telework policy. While the CARB may support telework, some in-person attendance is also required.

The positions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria outlined in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position’s designated headquarters location at their own expense, as indicated on their duty statement.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

• Standard office environment (artificial lighting, controlled temperature, etc.).
• Daily use of a personal computer, office equipment, and/or telephone.
• Must be able to move/transport IT equipment weighing up to 50 pounds with or without reasonable accommodation.

Special Requirements

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered. Cover letters and resumes do not take the place of the SQ.

• Require Name on SQ
• Require Job Control Number on SQ
• Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins)

1. For the following technologies, please describe your experience with each. Please include details such as: years of experience using the technology and the size and complexity of environments that you have supported using the technology.

a. ServiceNow ticketing systems
b. Workstation deployment and installation
c. Software installation and license Management
d. Image deployment\patch management

2. Please briefly describe something you've worked on that you're especially proud of and how long did it take to complete?

3. Describe your experience with Microsoft Office 365. Please include details such as your role and specific apps and services you worked on and your experience with PowerShell.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Highly desirable qualifications include:

1) the ability to work effectively with staff, customers, Executives, vendors, governmental agencies, and all other stakeholders;

2) will demonstrate a compelling knowledge of information technology and the State's directions in the administration and oversight of IT; and

3) an ongoing desire to learn;

4) Knowledge of cloud architecture and system deployment;

5) Background in datacenter management including hardware design and virtualization;

6) Knowledge of project management principles and project management experience.

Desirable qualifications include:

1) experience researching and monitoring innovating and best practice technologies;

2) experience performing as an IT support subject matter expert within an organization;

3) excellence in customer service;

4) excellent writing and documentation skills;

5) a positive and professional attitude;

6) organizational skills; and

7) the ability to manage time effectively and work independently.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Convenient to public transportation

Experience and Education

For experience/education to qualify during the application screening process and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times, and your eligibility for this position may be impacted.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of the United States course/degree equivalency.

Foreign education credential evaluation services can be found at

Failure to submit all the required documentation will result in an incomplete application and disqualification from consideration for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application -

  Please see the Special Requirements section of this job advertisement for detailed instructions for the SQ submission.