Retail Sales Associate Miami - FL

Position at Saatva We are looking for dedicated Sleep Guides to join our nationwide network of state‑of‑the‑art Viewing Rooms. Sleep Guides are the heartbeat of every brick‑and‑mortar retail location, providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to help others discover the power of a great night’s sleep. Essential Duties and Responsibilities Engage with customers and team members in person during scheduled shifts. Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues. Maintain timely and regular attendance as a key performance expectation during all scheduled shifts. Be available to work weekends and major retail holidays. Experience and Skills Needed Preferred Experience: 1‑2 years of retail sales or customer service experience; however, we’re willing to train the right candidate! Additional Experience: 1 year of telecommunications or call center experience is preferred. Exceptional oral and written communication skills. Strong interpersonal abilities to build rapport effortlessly with customers and team members. Well‑organized with excellent multitasking skills and a commitment to completing tasks with high‑quality results. Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously. Positive attitude (we value and hire nice people!). What You’ll Do Deliver a world‑class experience to our customers. Become a product expert to confidently assist customers. Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in‑person interactions on the showroom floor as needed. What’s In It For You Competitive Compensation: $21/hour Medical, Dental, and Vision Insurance Paid Vacation Annual Bonus Program 401K with Employer Match Discounted Blink Gym Membership Employee and Friends & Family Discounts on Products Collaborative and supportive team environment Referral Bonus Program Eligible Equal Employment Opportunity Statement As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits. #J-18808-Ljbffr The Saatva Company