Crumbl-Washington Shift-Lead - Hiring Immediately

Job Description

Job Description

*This position receives hourly tips in addition to hourly wage and quarterly performance bonuses. 

Crumbl was created in 2017 by co-founders Jason McGowan and Sawyer Hemsley, who teamed up on a quest to bake the perfect chocolate chip cookie with a dream of bringing people together over a box of the best cookies in the world. Today, our franchises have reached across the nation and expanded internationally, inspired by our big dream and the perfect ingredients that started it all.

With the genius idea of structuring the bakery as an open-concept kitchen, Crumbl provides customers a first-hand experience watching as their cookies are mixed, balled, and baked! Our business has grown to include more flavors and services like delivery, catering, and a weekly rotating menu featuring an updated set of six exciting desserts that reflect our search for innovation.

Every week, our menu rotates to showcase new flavors while enhancing our classic recipes, focusing on developing delicious cookies inspired by popular flavors and decadent desserts. We value integrity, teamwork, and positivity in all we do.

Role Overview:

As a Shift Leader at Crumbl, you will be responsible for leading a team in providing exceptional service and maintaining smooth operations during your shifts. In this role, you’ll collaborate closely with your store director, assistant director, staff, and regional director to ensure that our customers have the best dessert experience possible. Whether you work on-site, you’ll have the chance to inspire your team and contribute to a positive work environment.

Key Responsibilities:

1. Supervise and lead a team of employees during shifts.
2. Ensure all customer orders are fulfilled to the highest quality.
3. Oversee the opening and closing procedures of the store.
4. Maintain a clean and organized store environment.
5. Collaborate with the team to meet sales goals and provide excellent customer service.

Qualifications:

You're a great fit if you have the following skills.

1. One year of previous experience in a leadership role.
2. Strong communication and interpersonal abilities.
3. Ability to thrive in a fast-paced and high-energy environment.
4. Basic math and computer skills.
5. High school diploma or equivalent.

Bonus If You:

1. Have experience in a food service environment.
2. Possess strong leadership and conflict-resolution skills.
3. Are passionate about baking and desserts.

Employment Type & Availability:

This position is Full-Time or Part-Time, with availability required from Monday to Saturday.

Location:

This position is on-site only at Crumbl in Washington, Pennsylvania.

Why You’ll Love Working Here: 

At Crumbl, we prioritize bringing friends and family together over a box of the best desserts in the world! Our team is dedicated to providing an amazing dessert experience, and we foster an environment of integrity, teamwork, and positivity.

About the Role:

As a Crumbl-Washington Shift-Lead, you will play a vital role in delivering exceptional baked goods that meet Crumbl's high standards of quality and presentation. Your primary focus will be on preparing, baking, and decorating a variety of cookies and other baked products in a fast-paced, customer-focused environment. You will ensure that all products are made according to established recipes and safety guidelines, maintaining consistency and freshness. Collaboration with team members to manage inventory, maintain cleanliness, and support daily operations will be essential to your success. Ultimately, your work will contribute directly to creating a memorable experience for customers and supporting the overall success of the Crumbl-Washington location.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a bakery, food service, or similar environment preferred but not required.
• Ability to follow detailed recipes and instructions accurately.
• Basic knowledge of food safety and sanitation standards.
• Ability to stand for extended periods and perform repetitive tasks.

Preferred Qualifications:

• Experience with commercial baking equipment and tools.
• Familiarity with decorating techniques and artistic presentation of baked goods.
• Strong teamwork and communication skills.
• Flexibility to work various shifts including weekends and holidays.
• Passion for baking and commitment to quality.

Responsibilities:

• Prepare and bake cookies and other baked goods according to Crumbl recipes and quality standards.
• Decorate cookies with precision and creativity to meet brand presentation guidelines.
• Maintain cleanliness and organization of the kitchen and baking areas in compliance with health and safety regulations.
• Manage inventory by monitoring ingredient levels and communicating needs to management.
• Collaborate with team members to ensure efficient workflow and timely product availability.
• Assist in opening and closing procedures, including equipment setup and cleaning.
• Adhere to all food safety and sanitation policies to ensure a safe working environment.

Skills:

The required skills such as recipe adherence and food safety knowledge are essential for producing consistent, high-quality baked goods that meet Crumbl's standards. Attention to detail and manual dexterity are used daily when measuring ingredients and decorating cookies to ensure each product is visually appealing and delicious. Communication and teamwork skills facilitate smooth coordination with colleagues, helping to maintain an efficient and positive work environment. Preferred skills like experience with commercial baking equipment enhance productivity and allow for quicker adaptation to the bakery's operational pace. Flexibility and a passion for baking contribute to maintaining enthusiasm and dedication, which are vital for sustaining high performance in a dynamic food service setting.