Sr. Manager, Document Management & Training, Patient Services Operations

Overview:The Senior Manager, Document Management – Patient Services will be responsible for establishing, leading, and continuously improving a centralized document management function that supports all patient services operations. This role ensures that all patient services and operational documentation, including SOPs, job aids, workflows, regulatory artifacts, training materials, and vendor documentation, is accurate, compliant, standardized, and readily accessible. The role will also support alignment between controlled documentation and Patient Services training to promote consistency, readiness, and effective execution across teams.This role will play a critical part in ensuring that document management is fully integrated with the organization’s CRM platform, enabling seamless alignment between system-driven workflows and controlled documentation to support compliance, user adoption, and operational accuracy.Remote role with travel to Cambridge, MA as necessaryResponsibilities:Develop and implement an enterprise-wide document management strategy for Patient ServicesOversee end-to-end document processes including:Creation and review workflows and job-aids, alongside trainingVersion control and change managementAnnual or periodic review cyclesImplement standardized naming conventions, metadata tagging, document linkages, and structured repositoriesEvaluate and manage document management systems (e.g., Veeva, SharePoint)Partner with CRM system owners to integrate document management practices into CRM workflows and repositoriesDrive adoption of standardized documentation management practices across teamsAdvisor on documentation initiatives and serves as the Business Process Owner for Document ManagementIdentify and implement process improvements related to document management and trainingDesign scalable training materials, including Standard Operating Procedures (SOPs), call guides, CRM guides to support tactical implementation and updatesAssist in the development, maintenance, and deployment of Patient Services training content to ensure materials align with controlled documents, operational workflows, and compliance requirementsPartner with IT and CRM product teams to embed document controls and references within the CRM workflowsWork cross-functionally with commercial training operations, compliance, IT, and HUB teams to ensure consistent process execution across multiple therapeutic areasMaintain synchronization between document updates and CRM process changes to ensure consistency and complianceQualifications:6-8+ years of experience in pharmaceutical, biotech, or healthcare environmentsBachelor’s degree from an accredited universityExperience in Patient Services, Operations, Training, and Quality/ComplianceExperience with regulated document systems (e.g., Veeva Vault, Track Wise, SharePoint governance)Proficiency in Microsoft Office Suite, including advanced PowerPoint skills, Word, and ExcelStrong knowledge of documentation standards and regulations related to documentationProven experience building or managing document management systems/processesDemonstrated experience integrating CRM systems with SharePoint to enable document sharing and workflow alignmentProven ability to train and support patient services team members across multiple functions#LI-ST1 #LI-RemoteU.S. Pay Range$131,800.00 - $178,300.00The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: AlnylamWe are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer. #J-18808-Ljbffr