Mortgage Claims Quality Analyst

Job Summary

A direct hire opportunity is available for a Mortgage Claims Quality Analyst with strong mortgage servicing and government foreclosure claims experience. This fully remote role is ideal for a detail-oriented professional who enjoys reviewing mortgage insurance claims, validating documentation, and ensuring compliance with agency and investor requirements.

This position offers the stability of a full-time schedule, company-provided equipment, and the opportunity to work with a specialized claims team focused on accuracy, quality, and continuous improvement. Candidates can expect a collaborative remote work environment with supportive leadership, clear expectations, and a team-oriented approach to problem solving.

Key Responsibilities

- Review mortgage insurance claims for accuracy, completeness, and compliance prior to submission.
- Verify claim calculations, supporting documentation, loan data, and servicing information.
- Identify discrepancies, missing documents, calculation errors, or compliance concerns and coordinate with internal teams to resolve issues.
- Ensure claims align with FHA, VA, USDA, investor, and agency guidelines.
- Maintain accurate quality review records, production tracking, and documentation notes.
- Research claim-related issues and contribute to process improvements that support quality and compliance.

Compensation and Benefits

- Pay: $25.00 to $27.00 per hour.
- Job type: Direct hire.
- Schedule: Full-time, 40 hours per week.
- Standard hours: Primarily Monday through Friday, 8:00 AM to 5:00 PM Eastern.
- Some schedule flexibility may be available for candidates in other U.S. time zones.
- Work arrangement: Fully remote.
- Equipment: Company-provided equipment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills
- 3 or more years of experience with FHA, VA, USDA, or other government foreclosure claims.
- Experience in quality assurance, quality control, auditing, claims review, or hands-on preparation of government mortgage insurance claims.
- Strong understanding of mortgage servicing, foreclosure, default servicing, and claims processes.
- Ability to interpret agency, investor, and servicing guidelines with strong attention to detail.
- Proficiency with Microsoft Excel and Microsoft Word.
- Strong analytical, research, problem-solving, and organizational skills.
- Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a production-focused environment.
- Professional communication skills and ability to collaborate effectively in a remote team setting.

Preferred Qualifications

- Familiarity with FHA, CWCOT, VA claims, USDA claims, or similar government claim programs.
- Prior experience performing claims quality reviews in a mortgage servicing, default servicing, or financial services environment.
- Experience identifying process gaps and recommending improvements related to claims accuracy, documentation, or compliance.