Business-to-Business Account Manager

Account Manager

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.

What's in it for you?

• Uncapped monthly commission
• Full Benefits Package Beginning first day of employment
  • Medical, Dental, Vision, and Life Insurance
  • 3 Weeks Vacation and 2 Weeks Sick Time
  • Paid Holidays
  • 401k eligible after 30 days with excellent company match
• Discounted TDS services
• Generous ramp up period with supplemental income

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business ("BOB") with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers' contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

In this position, you are required to manage the customer's expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

Shift: This position will work Monday - Friday, 8am - 5pm in the Middleton, WI office.

Responsibilities

• Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.
• Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.
• Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.
• Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.
• Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events.
• Perform other duties as assigned.

Qualifications

Required Qualifications

• 2+ years of customer service experience.
• 2+ years of inside or outside sales experience.
• Must have and maintain a valid driver's license, insurance, and have access to reliable transportation.

Other Qualifications

• Experience in successful prospecting and generating leads through cold calling.
• Access to cell phone.
• Previous Telecommunications experience.
• Winning "can-do" attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.
• Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
• Well organized, good time management skills, ability to multi-task and close attention to detail.
• Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.
• Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.
• Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.
• Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.
• History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.
• Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
• Ability to work effectively with customers at "C" and other levels of management.
• Confidence coupled with necessary empathy to quickly set any customer at ease.
• Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.
• Ability to work independently or interdependently based upon the circumstances.
• Must maintain satisfactory sales quotas.
• Computer literacy (i.e., Excel, Word, email, Internet).

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding