Client Care Concierge, General Practice

Veterinary Client Care Concierge, General Practice | $21–$23/hr | Full-Time Benefits | Mon–Fri | Lawrence, MA Looking for a veterinary receptionist job where you can make a meaningful impact for pets and the people who love them? Bulger Veterinary Hospital is hiring a full-time Veterinary Client Concierge to join our General Practice team in Lawrence, MA. Compensation $21–$23/hour based on experience and skillset Schedule Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM Wednesday: 7:00 AM – 3:00 PM Full-Time Benefits Include Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE) + Professional Development Assistance Generous PTO + paid holidays Employee referral bonuses & employee pet discount 401(k) with employer match Medical/Dental/Vision + disability and life insurance HSA/FSA options Veterinary Technician Education Sponsorships + VTNE reimbursement CVT/LVT/RVT license reimbursement VTS financial support and onsite mentorship In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you. Responsibilities Welcome clients and pets while providing a warm, personalized experience throughout their visit Serve as a primary point of contact for General Practice clients from arrival through discharge Coordinate appointments including consultations, rechecks, procedures, and drop-offs Support multi-department scheduling when needed Admit and discharge patients while maintaining accurate client and patient records Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps Review upcoming appointments to ensure records and documentation are complete before the visit Process payments, invoices, estimates, and assist with billing-related questions Coordinate with doctors and hospital departments to ensure a seamless client and patient experience Address client questions and concerns with professionalism, compassion, and excellent customer service Qualifications Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, Medical Secretary, or in a customer-facing healthcare role preferred Strong communication and client service skills Ability to multitask and stay organized in a busy veterinary hospital setting Comfortable handling scheduling, medical records, and financial transactions with accuracy Professional, compassionate, and team-oriented approach Strong attention to detail and follow-through Fluent English speaking and reading skills required Why Join Bulger? At Bulger Veterinary Hospital, we provide comprehensive veterinary care through General Practice, Specialty Medicine, and 24-hour Emergency Services. Our client service team plays an essential role in creating a positive experience for every client and patient who walks through our doors. You’ll join a collaborative hospital team that values compassion, teamwork, communication, and delivering outstanding care—for both pets and the people who love them. Location Bulger Veterinary Hospital - Lawrence, MA We’re conveniently located for candidates commuting from across the Merrimack Valley, North Shore, Southern New Hampshire, and Greater Boston areas. Common commuting areas for veterinary receptionist / client service talent Lawrence Andover North Andover Methuen Haverhill Salem Windham Dracut Lowell Tewksbury Chelmsford Billerica Relocating? If you’re considering a move to the Merrimack Valley or Southern New Hampshire area, we’d love to connect. Lawrence offers convenient access to Boston, the North Shore, and New Hampshire, making it a great location for candidates looking for both career growth and flexibility in where they live. Equal Employment Opportunity Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr