Claims Care Representative-Hybrid in New Berlin, NY

Job Description

Job Description

Please note this position is a hybrid position requiring 3-6 months of on site training in our New Berlin, NY office and working on site several times a month once training is completed.

Pay: $20.00 to $22.00 per hour

Rotating schedule of 7:30am-4pm and 8:30am-5pm. No nights or weekends!

At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:

Financial

• Short-term disability, long-term disability, and life insurance coverage are provided at no cost
• Optional benefits include enhanced life insurance and critical illness plans
• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
• A cash-balance pension plan
• Student Loan Repayment Assistance
• A short-term incentive plan for all employees

Social

• Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
• 7 days of paid sick leave
• 10 paid company holidays
• Personalized paid time off after 3 years!

Emotional

• Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp’s group and digital resources
• Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!

Physical

• Medical, dental, and vision coverage options begin on the first day of employment
• Health Savings Accounts (with a generous employer contribution!)

YOUR PURPOSE AND FUNCTION IN OUR COMPANY:

The Claim Care Representative I will work to provide an exceptional experience to our valued internal and external customers by processing transactions and delivering services for high-touch and high-volume transactions and interactions of lower to medium complexity within claims, supporting each unit in the department.

The Claims Care Representative I will:

• Develop proficiency in routine claims support functions, including First Notice of Loss (FNOL) intake, Safelite glass claim coordination, rental management, and handling inbound claims calls, with the ability to work independently within 3–6 months.
• Follow established SOP's and provide continuous improvement feedback to SOP's.
• Meet individual goals within defined KPI's and SLA's.
• Escalate issues and non-routine transactions to supervisor as appropriate;

KEY CAPABILITIES FOR SUCCESS:

• A positive, customer-first attitude.
• Attention to detail.
• Team focus, able to work collaboratively as a member of a team.
• Excellent listening skills.
• Able to communicate in English clearly and effectively, both verbally and in writing.
• Maintain a consistent quality and quantity of work at established standards.
• Maintain confidentiality.
• Ability to learn various technology platforms and navigate them simultaneously.

QUALIFICATIONS:

• High School Diploma or equivalent, required.
• Related work experience preferred
• Experience with various technology platforms utilized by Preferred Mutual including but not limited to Microsoft Windows, Microsoft Office Suite, etc.) desired.

ABOUT US:

As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

DISCLAIMER:

This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.

The base pay range for this position is $20.00 to $22.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidate’s experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.