Director, Quality Engineering - Customer and Commercial

Job Description Summary: The Director, Quality Engineering is a senior individual contributor accountable for designing, building, and sustaining automated quality engineering capabilities across Customer and Commercial product teams operating under a modern Product Operating Model. This role is hands-on and execution-oriented—responsible for creating and maintaining automated QA frameworks, pipelines, and quality platforms that enable teams to deliver faster with confidence. The Director ensures quality is engineered into products from the earliest stages of discovery through production—not validated after the fact. Core Accountabilities Product Model & Discovery Partnership Partner with Product and Engineering leadership to embed automated quality strategies into product discovery and delivery. Ensure experiments, MVPs, and releases include automated validation aligned to customer and business outcomes. Advocate for testability, observability, and automation-readiness as non-negotiable design principles. Automated Quality Engineering Strategy & Architecture Define and own the automated QA strategy for Customer and Commercial platforms. Design and maintain enterprise-grade automation frameworks covering UI, API, data, performance, and security testing. Establish standards for automation design, tooling, test data, and environment management. Make explicit trade-offs between automation depth, execution time, risk coverage, and maintainability. Hands-On Automation Delivery & Sustainment Build, extend, and maintain automated QA solutions integrated directly into CI/CD pipelines. Ensure automation suites are reliable, fast, and actionable—minimizing false positives and brittle tests. Continuously refactor and improve automation to keep pace with product and platform evolution. Reduce reliance on manual testing by replacing it with scalable, reusable automated capabilities. Individual Contributor Technical Leadership Serve as the primary technical authority for automated QA across Customer and Commercial domains. Lead complex automation initiatives end-to-end through direct contribution. Provide reference implementations, patterns, and reusable components for teams to adopt. Coach engineers and QE practitioners on effective automation practices (without formal people management). Business Partnership & Communication Act as a trusted advisor to product and business leaders on quality risk, automation coverage, and release readiness. Translate automation metrics into clear business impact narratives (risk reduction, faster time-to-market, cost avoidance). Proactively surface quality and automation gaps that could impact customer experience or revenue. Governance, Risk & Compliance Ensure automated QA solutions meet enterprise security, audit, and regulatory requirements. Embed traceability, evidence generation, and controls directly into automation pipelines. Partner with Security and Platform teams to ensure automation aligns with enterprise standards. Success Measures High-confidence releases driven by automated quality signals. Measurable reduction in escaped defects and production incidents. Increased automation coverage and reduced manual testing effort. Faster feedback cycles for product teams. Automation frameworks that scale and remain maintainable over time. Leadership Profile Builder-first mindset with strong technical depth Automation-focused, not test case driven Pragmatic, risk-aware, and outcome-oriented Influences through credibility and results, not authority Holds a high bar for automation quality and sustainability Required Experience & Capabilities Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 8+ years of hands-on experience building automated QA solutions. Proven track record creating and sustaining automation at enterprise scale. Deep expertise in test automation frameworks, CI/CD integration, and cloud-native systems. Strong understanding of API, UI, data, performance, and security testing automation. Ability to communicate automation value and risk in business terms. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Pay Range: United States of America: 164,000 USD - 193,000 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: July 9, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.