Service Technician

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies youll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers you will be responsible for service repair and routine maintenance.

Whats it like to work at Restaurant Technologies See firsthand in our Day in the Life of a Service Technician video: Location: 4600 Hinckley Industrial Pkwy Cleveland OH 44109

What Makes Restaurant Technologies a Great Place to Work:

• Compensation:
  • The pay for this position is $26.00 per hour. Shift differential and overtime pay may also apply and the position is also eligible for a quarterly bonus of up to $5200 per year.
  • Opportunities to increase base pay with weekend shifts tenure and level-up development programs

• Available Shift(s):
  • The schedule for this position is Wednesday through Saturday. You will work four 10-hour shifts each week starting at 6:00 A.M.
• Benefits:
  • $0 premium Medical for single coverage or employer HSA contribution for family coverage!
  • Dental Vision Life and Disability Insurance Tuition Reimbursement & more!
  • 401k with matching contribution up to 4.5% of your compensation
  • Paid Time Off and Paid Holidays.
  • $3000 employee referral bonus program and $200 new customer referral program.
  • Growth & Opportunity! We have 41 locations nationwide and consistently see year-over-year growth.
  • Award Winning Culture! Newsweek Americas Greatest Workplaces Award Newsweek Americas Greatest Workplaces for Diversity Newsweek Americans Greatest Workplaces for Mental Wellbeing Newsweek Americas Most Patriotic Companies Minneapolis St Paul Business Journal Best Places to Work

Primary Job Accountabilities:

• Responsible for installing and maintaining our products in a safe timely and accurate manner.
• Meet and control operational goals and timelines- service labor per hour first time right 5S standards etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT OSHA and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers expectations.
• Efficiently and professionally service customers needs training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts customer notes clocking in/out)
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Education Requirements & Competencies:

Minimum Qualifications:

• Must be 21 years of age with a valid drivers license
• High School Diploma or Equivalent
• This position requires the operation of a DOT-regulated vehicle and candidates will be subject to passing a DOT-mandated pre-employment drug test. Please be advised a positive result for any controlled substance will disqualify applicants; including marijuana (THC) even if it is legal under state or local law.
• Ability to work within a team environment
• Ability to problem solve customer issues for installation and service
• Ability to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Must meet Restaurant Technologies Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Unrestricted ability to bend stoop squat stand walk climb twist turn and reach out
• Ability to climb up and down a ladder as high as 20 feet in the air

Preferred Qualifications:

• Vocational Training

Inclusive Employer
At Restaurant Technologies we celebrate diversity believe in equity and are committed to creating an inclusive environment for all employees; were proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

If you need assistance or an accommodation due to a disability please contact us by email at or call 1- .

Restaurant Technologies is a Military & Veteran friendly company.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development competitive health care coverage incentives and a healthy work and life balance. Weve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. Weve earned recognition as a Best Place to Work by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesotas Fastest Growing Companies addition weve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound highly efficient and creates a safer more productive work environment for restaurant personnel. With over 35000 existing customers we are an established profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

Required Experience:

IC