Order Management Representative

Job title: Customer Order Management Representative

Duration: 6 Months (Possible extension)

Location: Nashville TN 37214

Work Arrangement: Onsite

Employment Type: Contract

Domain: Logistics

Pay Rate: $22–$24/hr W2

Application Deadline: Last date for receipt of applications Oct 10, 2026

Shift: This is a hybrid role working 3 days in office (Monday, Tuesday and 3rd day optional on the day but required to be in office.) is a must while the other 2 days are remote. Working hours will be a 7-4 or 8-5 shift.

Job Description:

• Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Summary:

• This role is not a call center position.
• The day-to-day activities include customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain.
• This candidate will be working on accounts and closely with customers while checking the status of orders.
• The candidate should also have some SOX experience and experience with credit and debits.

Mandatory Skills:

• Communication
• Supply Chain Experience
• Excel familiarity

Experience:

• The ideal candidate will have at least 1 year of experience.

Key Responsibilities:

• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
• Act as the single-point-of-contact to Client's customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Client processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export policies and ensure required export/shipping documentation is compiled into the relevant legislation.
• Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
• Knowledge of Quality Management Systems.
• Support Supervisor with hosting customer visits at local facility.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support in Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.