Office Operations Assistant - Ambulatory Physical Therapy

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Schedule: Mon/Wed 7am-5:30pm, Friday 6am-2:30pm

As an Office Operations Assistant, you'll be the welcoming face of our ambulatory physical therapy practice, delivering exceptional customer service while managing critical administrative functions. Your role directly impacts patient experience and operational efficiency.

Key Responsibilities:

• Create a positive first impression by warmly greeting patients and visitors, efficiently checking them in and out, and gathering all necessary documentation to ensure a smooth patient experience.
• Accurately verify and enter demographic information while obtaining and confirming insurance authorizations and precertification—keeping our operations running seamlessly.
• Process medical record release requests and expertly schedule and confirm patient appointments, serving as a reliable point of contact for our patients.
• Manage daily charge entry, review, and submission for patient procedures and services with precision and attention to detail.
• Handle collections professionally by gathering co-payments and meticulously reconciling daily reports and deposits to ensure complete accuracy.
• Provide comprehensive office and clerical support to your assigned area, contributing to a well-organized and efficient practice environment.

Qualifications

Requirements:

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Preferred:

• Customer Service experience
• Medical billing
• Comfortable with Microsoft Word and Teams
• Use of electronic medical records- EPIC