Patient Care Coordinator

At Fusion Physical Therapy Partners, we believe that great things happen when we work together. We are a network of New England-based private practices committed to excellence and driven to continually innovate and improve. We're reshaping the future of physical therapy and setting new standards for patient care and clinic success.

Are you ready to make a meaningful impact on your patients' lives while growing your career in a supportive, team-oriented environment? CPTE, a proud member of Fusion Physical Therapy Partners, is seeking a highly motivated and detail-oriented individual to join our Concord, NH clinic as a Patient Care Coordinator!

*Hours needed: Monday Tuesday Wednesday 8am-5pm, Thursday 830am-6pm, and Friday 8am-330pm*
About Us

At CPTE, we do more than just care for our patients-we care for our team. As a PT-owned practice, we've spent 35 years building a reputation for exceptional patient outcomes and fostering a culture where employees thrive. We promise to:

• Prioritize Work-Life Balance : Enjoy 3 weeks of accumulated paid time off in your first year, 6 paid holidays, and a culture of wellness and well-being.
• Promote Teamwork : Be part of a supportive environment where your voice matters, and your contributions are celebrated.
• Reward Your Hard Work : 401(k), medical, dental, and vision insurance, plus short- and long-term disability coverage.

Your Role

As a Patient Care Coordinator at CPTE, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.


What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Fusion Physical Therapy Partners and our associated clinics are proud to invest in cultures of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.