Customer Service Team Lead - Bilingual

Customer ServiceTeam Lead - BilingualPay from $33 to $38 per hour with significant growth and earning potential!KenoshaBranch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.Position ResponsibilitiesCoach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.Handle escalated customer issues and provide weekly support for customer interactions.Minimum RequirementsHigh School diploma or equivalent required. Bachelors degree preferred.3+ years of customer service experience.2+ years of experience in a leadership / supervisory role preferred.Effective communication skills.Bilingual (English / Spanish) - Fluent in both verbal and written forms.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksCaf featuring affordable daily meal options from local restaurants.On-site fitness center and beautifully maintained walking paths.Best-in-class, clean, modern facilities.About UlineUline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.EEO/AA Employer/Vet/Disabled#LI-AP3#LI-IL001(#IN-KNMANC)#ZR-ILCS