Amazon Connect Solution Architect
$55 - $60 per hourCynet Systems
Job Title
Job Overview:
Pay Range: $55.00hr - $60.00hr
Requirement/Must Have:
- 15+ years of experience.
- Expertise in Amazon Connect, AWS Lambda, Lex, Connect Flows, and Contact Lens.
- Experience with API Integrations, AWS Architecture, and Solution Design.
Responsibilities:
- Collaborate with the product and engineering team to define Amazon Connect architecture, provide strategic recommendations, and identify opportunities to integrate AWS services for enhanced business outcomes.
- Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.
- Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.
- Develop scalable, secure, and high-availability Amazon Connect architectures.
- Recommend AWS services and integrations to enhance omnichannel customer engagement.
- Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
- Define IVR, routing, self-service, and customer journey optimization strategies.
- Ensure compliance with security, governance, and AWS best practices.
- Provide technical leadership during implementation, migration, and transformation projects.
- Evaluate emerging technologies and recommend innovation opportunities.
- Create architecture documentation, standards, and executive-level solution presentations.
Skills:
- Amazon Connect Solution architecture.
- Amazon Connect.
- AWS Lambda.
- Lex.
- Connect Flows.
- Contact Lens.
- API Integrations.
- AWS Architecture.
- Solution Design.
Vacancy posted 1 day ago
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