Automotive Service Advisor

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located at Ellwood City CDJR, theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.What We Offer:Pay Plans above industry standard (up to $150,000 annually)Family Owned and Operated- 90+ years in business!Medical, Dental, and Vision Insurance401k and additional benefitsAccrued Vacation TimeDiscounts on products, services, and vehiclesExtensive and ongoing training with specialistsJob Responsibilities:Work with customers to ensure we meet and address all vehicle maintenance needsWrite repair orders for customers with full transparency of cost and time estimatesProvide exceptional and timely communication-keeping customers updated throughout the processCommunicate frequently with Technicians and Parts to ensure timely completion of workExhibit a positive attitude and strong work ethic with customers and co-workers.Utilize cutting edge Fixed Operations TechnologyJob Requirements:Exceptional Customer Service SkillsTech Savvy- able to learn and utilize technologyPrevious Automotive Service Advisor Experience is a plus but not requiredExperience with CDK is required18+ years of age or older to comply with the company driving policyWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws