Program Analyst

Job Title

Program Analyst

Duties

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Duties include, but not limited to:

• Integrates knowledge of clinical and information processes to achieve successful adoption and application of new technologies to support health care operations and systems; initiates, develops and executes complex projects that support veterans' health care needs, collaborating effectively in a lead role; assists clinical business end users in reengineering business processes for clinical efficiency and documentation.
• Monitors end user satisfaction to drive enhancements and increase performance.
• Exercises expertise in clinical operations, develops and/or oversees the development of information related to patient care, such as patient registries to allow the Clinical Team to track management of patient illnesses; and develops performance management tracking tools.
• Maintains state of the art knowledge of changes in technology and clinical environment to identify, propose, formulate and support new or revised major administrative and clinical policies and directives for clinical software packages in accordance with VHA regulations.
• Instructs staff members in the proper use of information management tools in compliance with policy, regulations and best practices; chairs/participates in a variety of information technology and information management committees as assigned.
• Integrates software applications for clinical services by: (1) evaluating the unique needs of the specific clinical services in conjunction with the capabilities of the software and coordinating any required modifications; (2) reviewing the effectiveness of the systems and procedures to assure optimum benefit to patient care activities; and (3) troubleshooting when functionality is compromised by determining the cause of and/or the solution to the problem.
• Drawing on extensive clinical input, redesigns and customizes business processes; adapts processes to work flow, making sure that they make sense and add efficiency and effectiveness to the operation; eliminates redundancy and removes outdated processes.
• Collaborates with technical, clinical and administrative staff to develop system requirements while understanding system capabilities and limitations.
• Plans, organizes, estimates cost, coordinates and communicates with staff, and conducts all phases of the project.
• Performs other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm

Telework: This position is authorized for telework but has not been authorized as virtual or remote (i.e., must be able to work at the location the positions is being announced for). VA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst / PD657-09725A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized