ServiceNow Business Analyst

Our client, a leading organization in the technology and digital transformation sector, is seeking a ServiceNow Business Analyst to join their team. As a ServiceNow Business Analyst, you will be part of the ServiceNow Core Platform AI Innovation team supporting cross-functional initiatives. The ideal candidate will demonstrate strong communication skills, analytical thinking, and a proactive approach, which will align successfully in the organization.

Job Title: ServiceNow Business Analyst

Location: Irving, TX (onsite; preferred locations include Charlotte, NC, and Minneapolis, MN as secondary options)

What's the Job?

• Gather, document, and manage business and functional requirements for AI and platform-related initiatives within ServiceNow.
• Partner with product owners, engineers, architects, and business stakeholders to identify opportunities and define innovative solutions.
• Analyze ServiceNow capabilities and recommend approaches for leveraging out-of-the-box functionality and new platform features.
• Support dependency management and coordinate efforts across multiple product and platform teams to ensure seamless integration.
• Create process documentation, requirements artifacts, user stories, and support testing efforts including UAT and validation of new capabilities.

What's Needed?

• 3+ years of Business Analyst experience supporting technology, platform, or digital transformation initiatives.
• Hands-on experience working with ServiceNow, including navigation and platform capabilities.
• Proven ability to gather, document, and translate business requirements into actionable deliverables.
• Experience facilitating discussions and working directly with engineers, product owners, and stakeholders.
• Strong analytical, problem-solving, and investigative skills with excellent communication abilities.

What's in it for me?

• Opportunity to work on cutting-edge AI-enabled solutions within a dynamic team.
• Engagement in innovative projects that leverage the latest ServiceNow and AI technologies.
• Collaborative environment that values diverse perspectives and continuous learning.
• Chance to develop your expertise in regulated environments and emerging AI platforms.
• Supportive team culture focused on professional growth and impactful work.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.