Customer Success Consultant

Customer Success Consultant

Who we are Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience. Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs. Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time. Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.

How will you make an impact & Requirements

We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight's solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.

As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.

What You'll Do

Client Strategy & Partnership

• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
• Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
• Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly

Drive Outcomes & Value

• Translate data into insights and actionable recommendations
• Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
• Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)

Program Optimization & Execution

• Guide clients through program design, configuration, and optimization
• Provide expertise on benefits administration, practice management workflows, and union-related considerations
• Identify and address gaps in performance, bringing forward proactive solutions

Cross-Functional Collaboration

• Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
• Support renewals and expansion opportunities by clearly articulating value and impact
• Contribute to best practices and scalable strategies across the Customer Success organization

What We're Looking For

Required Experience

• 5+ years in Customer Success, Account Management, or Consulting
• Experience working in or with:
  • Practice management (health systems, clinics, or provider operations)
  • Labor unions or unionized populations
• Strong understanding of:
  • Healthcare benefits and/or digital health solutions
  • Employer-sponsored healthcare models

Preferred Qualifications

• Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
• Background working with benefits leaders, HR teams, or health plans
• Familiarity with collective bargaining environments and union dynamics
• Based in or near the Seattle area

Compensation Range:

$81,492.00 to $122,238.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.